My ZSE50 Siren & Chime is Unresponsive to Home Assistant
If your ZSE50 Siren & Chime has been successfully included to your Home Assistant network, but you find that it is unresponsive to commands or displays as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for…
Can't Add My ZEN53 DC Motor Controller to HomeSeer
Having an issue adding your ZEN53 DC Motor Controller to HomeSeer? Exclusion is the place to start! This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can be done even if you haven't paired…
Can't Add My ZSE50 Siren & Chime to Hubitat
Having an issue with including the ZSE50 Siren & Chime to Hubitat? The best place to start is with exclusion; it's just a soft Z-Wave reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. ZSE50 Exclusion Steps * Open Hubitat in your Internet browser …
ZST39 800 Connectivity or Network Troubleshooting
This article applies to the Zooz ZST39 800-series Z-Wave controller when running the latest available firmware and used with Home Assistant (Z-Wave JS or Z-Wave JS UI); many steps will also apply to other open-source software platforms as well. If you are experiencing unreliable device communication, delays, or dr…
Rapid Battery Drain on My ZSE43 Tilt | Shock Sensor
The ZSE43 Tilt | Shock Sensor is a compact, battery-powered Z-Wave device designed to detect shock or changes in position on garage doors, windows, or other movable surfaces (tilt only). It’s built for long battery life, but certain configurations or installation conditions may occasionally cause the battery to drain…
Can't Add My ZSE18 Motion Sensor to HomeSeer
It might not sound logical, but if you're having trouble adding your ZSE18 Motion Sensor to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZSE18 to HomeSeer or another Z-Wave network before. Zooz products are officially inte…
Can't Add My ZEN34 Remote Switch to Alarm.com
Trouble including your ZEN34 to Alarm.com? Give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will…
My ZSE42 Water Leak Sensor is Offline in HomeSeer
Scenes failing to run or reports not being received? This suggests a possible connectivity issue between the ZSE42 Water Leak Sensor and your HomeSeer hub. Check out these quick troubleshooting steps if your sensor is unavailable, shows as offline, or is not reporting correctly. When connected to the hub through the…
My ZEN37 Wall Remote is Offline in HomeSeer
Try these troubleshooting steps if your ZEN37 Wall Remote is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN37 Wall Remote has a range of up to 200 feet (line of sight), and a range of up to 1 mile when connected via Z-Wa…
My ZEN51 Dry Contact Relay is Offline in HomeSeer
Try these troubleshooting steps if your ZEN51 Dry Contact Relay is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN51 has a range of up to 200 feet (line of sight). However, interference from large furniture, thick walls, …
