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Showing articles from Troubleshooting tag

Can't Add My ZSE50 Siren & Chime to Home Assistant

If you are unable to include your ZSE50 Siren & Chime to Home Assistant, start by excluding the device. This is a quick and easy process, and can be done even if the ZSE50 has never been successfully included. Exclusion simply acts as a soft reset to help with any configuration issues. If Home Assistant is having tr…

Can't Add My ZSE50 Siren & Chime to Hubitat

Having an issue with including the ZSE50 Siren & Chime to Hubitat? The best place to start is with exclusion; it's just a soft Z-Wave reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. If the relay is having problems connecting to Hubitat: * Open  …

Optimizing Power Reporting for the ZEN05 Outdoor Plug

The ZEN05 800LR Outdoor Plug isn’t just for switching things on and off—it’s also a powerful tool for monitoring how much energy your devices are using. It can send your Z-Wave hub live data on wattage, amperage, voltage, and total energy use (kWh), so you can keep tabs on exactly what’s happening. Please note, powe…

My ZEN35 Scene Dimmer is Offline in HomeSeer

Try these troubleshooting steps if your ZEN35 Scene Dimmer is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN35 Scene Dimmer has a range of up to 500 feet (line of sight), and a range of up to 1300 feet when connected via…

My ZSE50 Siren & Chime is Unresponsive to Home Assistant

If your ZSE50 Siren & Chime has been successfully included to your Home Assistant network, but you find that it is unresponsive to commands or displays as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for…

Can't Add My ZEN35 Scene Dimmer to HomeSeer

If you're having trouble adding your ZEN35 Scene Dimmer to HomeSeer, you may need to try a factory reset or an exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 …

Optimizing Power Reporting for the ZEN04 Smart Plug

The ZEN04 800LR Smart Plug isn’t just a handy way to turn things on and off—it’s also a great little gadget for keeping an eye on how much power your devices are using. It can send your Z-Wave hub live updates on wattage, amperage, voltage, and kWh so you know exactly what’s going on. The thing is, more isn’t always…

My ZSE44 Temperature | Humidity Sensor is Offline in HomeSeer

Encountering an issue with your temp or humidity reports not being received or scenes failing to run? This suggests a potential connectivity issue between the ZSE44 and your HomeSeer hub. Check out these quick troubleshooting steps if your ZSE44 is unavailable, shows as offline, or is not reporting correctly. When c…

Optimizing Power Reporting for the ZEN15 Power Switch

The ZEN15 800LR Power Switch isn’t just for switching things on and off—it’s also a powerful tool for monitoring how much energy your devices are using. It can send your Z-Wave hub live data on wattage, amperage, voltage, and total energy use (kWh), so you can keep tabs on exactly what’s happening. Power reporting c…

Can't Add My ZEN34 Remote Switch to Alarm.com

Trouble including your ZEN34 to Alarm.com? Give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will…

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