How Do I Perform Hard Reset on My ZEN37 Wall Remote?
If your ZEN37 Wall Remote is experiencing issues, a factory reset could resolve it! If you've already given exclusion a try, and your Remote Switch is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the dev…
Z-Wave Stick & Home Assistant: Troubleshooting and Support
Home Assistant is a powerful, open-source platform designed for home automation enthusiasts who enjoy full control over their setups. Its flexibility and customization options make it a favorite among advanced users, but it also requires a significant level of technical expertise to configure and manage. The Z-Wave …
My ZEN52 Double Relay Shows Offline in SmartThings
If inclusion was initially successful, but your ZEN52 Double Relay shows offline in SmartThings, it may indicate a range or connectivity issue. Network Repair can be used to refresh your mesh network's connections using the SmartThings app. This helps the SmartThings hub find a more efficient route to the relay. …
ZSE43 Tilt | Shock XS Sensor Shows Offline in SmartThings
If your ZSE43 XS sensor is included but shows offline, it may be a range or connectivity issue. The Network Repair feature can refresh your mesh network's connections using the SmartThings app. Steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub…
Can't Add My ZSE43 Tilt | Shock XS Sensor to SmartThings
Having trouble including your ZSE43? Excluding the device may help. Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. 800 series only: Exclusion before inclusion applies to the 700 seri…
There is No LED Activity and My ZSE11 Q Sensor is Unresponsive
The ZSE11 Q Sensor can be powered by 2 CR 123A batteries (included) and/or a micro-USB cable (sold separately). Once the batteries and/or USB cable are inserted, the ZSE11 Q Sensor's LED indicator should flash any time you press the Z-Wave button. * 500/700 series: The 700 series ZSE11 sensor can ONLY ever be powe…
How Do I Perform Hard Reset on My ZAC38 Range Extender?
If your ZAC38 Range Extender is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset. A hard reset will restore the device to factory settings and erase all customization and recorded activity. First, make sure the device is powered, then follow the steps below: * Click the Z-Wave…
My ZSE41 Open | Close XS Sensor Shows Offline in SmartThings
If your sensor is included but shows offline, it may point to a range or connectivity issue. You can use the Network Repair feature to refresh your mesh network's connections using the SmartThings app. See the steps for Network Repair below: * Open your SmartThings app and locate your SmartThings hub under Devi…
There is No LED Activity and My ZEN51 Dry Contact Relay is Unresponsive
Is the ZEN51 Dry Contact Relay installed, but there is no LED activity, and the relay is unresponsive? Please check the list below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the device is connected to an electric power s…
There is No LED Activity and My ZSE44 Temperature | Humidity Sensor is Unresponsive
Once the battery tab is removed, the ZSE44 Temperature | Humidity Sensor's LED indicator should flash for around 10 seconds or any time you press the Z-Wave button. Does the LED indicator fail to flash, or is the device unresponsive? First, make sure the battery is inserted correctly per the positive / negative po…
