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Showing articles from Troubleshooting tag

My ZSE70 Outdoor Motion Sensor Shows Offline in SmartThings

This error is generally indicative of a range or connectivity issue. Let's figure this out: You can start by performing  Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. In your SmartThings app: * Open your…

My ZSE70 Outdoor Motion Sensor is Unresponsive to My Z-Wave System

Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands: The ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range hub. Even so, interference such as large furniture, thick walls, and metal elements can …

Can't Add My ZSE70 Outdoor Motion Sensor to My Z-Wave System

If you're having issues including your ZSE70 Outdoor Motion Sensor to your Z-Wave hub, exclusion is the first thing to try. You can do this even if the sensor has never been included; it's simply a soft Z-Wave reset that tends to resolve most inclusion or configuration issues. Here's how to do it: * Bring the sens…

Can't Add My ZSE70 Outdoor Motion Sensor to SmartThings

Inclusion issues? Let's try excluding the sensor first. Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Devices don't need to be included properly to be able to be excluded. You'll want to ensure you have the custom driver installed  for the ZSE70 first. In y…

My ZSE70 Outdoor Motion Sensor is Unresponsive to Home Assistant

You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range …

Can't Add My ZSE70 Outdoor Motion Sensor to My Z-Box Hub

Having trouble adding your new ZSE70 Outdoor Motion Sensor to your Z-Box hub? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hu…

Can't Add My ZSE70 Outdoor Motion Sensor to Home Assistant

If you're having issues including your ZSE70 Outdoor Motion Sensor to Home Assistant, exclusion is the first thing to try. You can do this even if the sensor has never been included; it's simply a soft Z-Wave reset that tends to resolve most inclusion or configuration issues. Here's how to do it: * In Home Assista…

My ZSE70 Outdoor Motion Sensor is Not Reporting Reliably to My Hub

Are you experiencing issues with your ZSE70 Outdoor Motion sensor despite successfully installing and linking it to your hub? Do you find that it's consistently displaying incorrect status readings, such as being stuck on motion or no motion, or perhaps failing to generate reports altogether? Check out the troublesho…

Can't Add My ZSE70 Outdoor Motion Sensor to Hubitat

If you find the inclusion process isn’t working for your ZSE70, then it’s time to try excluding it. While it might seem like an odd step to take, this process actually acts as a soft reset to help with any inclusion or configuration problems. You’ll be able to do this even if the ZSE70 was never added to Hubitat. Yo…

My ZSE44 Temperature | Humidity Sensor is Not Reporting Reliably To My Hub

Have you connected and integrated your ZSE44 Temperature | Humidity sensor with the hub, only to find inconsistencies in the reports? Is it consistently failing to update values based on your programmed advanced settings or not reporting at all? Don't worry, we're ready to help you troubleshoot effectively before you…

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