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Showing articles from Troubleshooting tag

My ZSE18 Motion Sensor is Not Reporting Reliably To My Hub

## Are you experiencing issues with your ZSE18 Motion Sensor despite successfully installing and linking it to your hub? Do you find that it's consistently displaying incorrect status readings, such as being stuck on Motion or No Motion, or perhaps failing to generate reports altogether? Check out the troubleshooting …

My ZSE44 Temperature | Humidity Sensor is Not Reporting Reliably To My Hub

## Have you connected and integrated your ZSE44 Temperature | Humidity Sensor with the hub, only to find inconsistencies in its reports? Is it consistently failing to update values based on your programmed advanced settings or not reporting at all? Don't worry, we're ready to help you troubleshoot effectively before y…

My ZSE42 Leak Sensor is Not Reporting Reliably To My Hub

## Have you installed and added your ZSE42 Leak sensor to the hub, but you're not receiving accurate reports? Is your sensor consistently showing either Wet or Dry status, or is it failing to generate reports? Don't worry, we've compiled the most effective troubleshooting steps for you to try before contacting our sup…

My ZSE43 Tilt | Shock Sensor is Not Reporting Reliably To My Hub

## Have you installed and integrated your ZSE43 Tilt | Shock Sensor into the hub, but are encountering discrepancies in its reports? Is it persistently showing either Open or Closed status, or failing to provide reports altogether? Rest assured, we're equipped to guide you through the best troubleshooting measures bef…

My ZSE41 Open | Close Sensor is Not Reporting Reliably To My Hub

## So you have your ZSE41 Open | Close sensor installed and included to the hub, but you're not seeing accurate reports? Does your sensor seem to be stuck on Open or Closed status, or does it seem to be missing reports? We've got you covered with the best troubleshooting steps you can take before reaching out to our s…

There is No LED Activity and My ZEN55 Smoke and Co Detector Bridge is Unresponsive

## Is the ZEN55 Smoke and Co Detector Bridge installed, but there is no LED activity, and the relay is unresponsive? Please check out the list of troubleshooting steps below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the d…

There is No LED Activity and My ZAC38 Range Extender is Unresponsive

## You've plugged in your ZAC38 Range Extender into a grounded 110VAC receptacle, and there is no LED response from the device? We can help! First, please note that the device battery does not come charged; once it is plugged in then the battery will charge. If there is still no response, please try moving it to a d…

There is No LED Activity and My ZEN37 Wall Remote is Unresponsive

## Make sure the battery tabs have been removed in order to power your Wall Remote. You'll want to use the included triangle tool to gently open the remote and access the batteries. If you remove the battery tabs and see no LED activity whatsoever, make sure the batteries are oriented properly. If you find the remot…

My ZEN37 Wall Remote Shows No Connection on My Z-Box Hub

## Is the ZEN37 Wall Remote displaying "No Connection" on your Z-Box Hub? Check out the simple troubleshooting steps below! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently av…

My ZEN37 Wall Remote is Unresponsive in My Z-Wave System

## Connectivity issues? There are a few reasons a device can drop offline or become unresponsive. Check out the troubleshooting steps below! * The ZEN37 Remote Switch has a range of **up to 250 feet line of sight** - but this range can be shortened by interferences like glass or metal elements, thick walls, or larg…

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