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Showing articles from Troubleshooting tag

How Do I Perform Hard Reset on My ZEN24 Toggle Dimmer Switch?

## A factory reset is helpful if your ZEN24 isn't responsive to any manual or Z-Wave commands. If you've already tried excluding the Toggle Dimmer from your Z-Wave network, then a factory reset is the next step. This type of reset will erase all custom settings and recorded activity, returning the device to factory d…

My ZEN16 Multirelay Shows "Can't Detect Device" in Vera

## A "Can't Detect Device" error suggests a range or connectivity issue. If the ZEN16 displays as "can't detect device" in your Vera app, try to resolve the issue by using **Update Neighbor Nodes. **This is a helpful feature in Vera's interface that allows you to refresh the connections between hub and the devices an…

How Do I Perform Hard Reset on My ZEN23 On/Off Toggle Switch?

## Factory reset your ZEN23 to help with any configuration issues. If you've already tried excluding the ZEN23 switch from your network, and it's unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to…

How Do I Perform Hard Reset on My ZEN73 700 Series Toggle Switch?

## Trouble with your ZEN73? Resolve any configuration and communication issues with a hard reset. If your toggle switch is not responsive to Z-Wave commands, it may be time to reset it. We recommend trying exclusion first. If that doesn't work, try these steps: * **Hold the toggle DOWN for 10 seconds** until the L…

How Do I Perform Hard Reset on My ZEN74 700 Series Toggle Dimmer?

## Hard reset can help resolve any configuration or communication issues your ZEN74 Dimmer may be experiencing. You could try excluding the device first, which will act as a soft reset. If your dimmer is not responsive to Z-Wave commands, then it's time to hard reset the device: * **Hold the toggle DOWN for 10 sec…

There is No LED Activity and My ZEN51 Dry Contact Relay is Unresponsive

## Is the ZEN51 Dry Contact Relay installed, but there is no LED activity, and the relay is unresponsive? Please check the list below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the device is connected to an electric power …

My ZEN16 Multirelay is Unresponsive to My Z-Wave System

## Is your Multirelay not responding to Z-Wave commands? It may be out of range or experiencing interference. The ZEN16 has a range of up to 150 feet (line of sight). Please remember, the range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furnitu…

How Do I Perform Hard Reset on My ZEN71 On/Off Switch?

## When your switch is unresponsive to any other commands, a hard reset is the next step. If you haven't already, we recommend giving exclusion a try first before trying a hard reset. But if that doesn't help, proceed with these reset steps: * **Press and hold the lower paddle for 10 seconds or more** until the LE…

There is No LED Activity and My ZSE43 Tilt | Shock Sensor is Unresponsive

## The ZSE43 Tilt | Shock Sensor's LED indicator should flash once the battery tab is removed from the device for around 10 seconds, or any time you press the Z-Wave button. Are you not seeing the LED indicator flash, or is the device unresponsive to commands? To start, please ensure the battery is inserted correctly…

There is No LED Activity and My ZSE41 Open | Close Sensor is Unresponsive

## The LED indicator for the ZSE41 Open | Close Sensor should flash for around 10 seconds once the battery tab has been removed from the device. Does the LED not flash? Is the ZSE41 unresponsive to commands? Try the steps below to resolve the issue. First, double check that the battery is inserted in the sensor corre…

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