Can't Add My ZAC38 Range Extender to HomeSeer
If you're having trouble adding your ZAC38 Range Extender to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier c…
ZAC38 Range Extender & Compatible Hubs
Which Z-Wave hubs will work with my ZAC38 Range Extender? The Range Extender was verified as compatible with the following Z-Wave systems: * Z-Box Hub (recommended for all Zooz products) * Home Assistant (Z-Wave JS) * Hubitat (2.2.9 or higher): custom driver needed to access advanced settings * SmartThings: …
Can't Add My ZAC38 Range Extender to My Z-Wave System
Inclusion issues are often best resolved by a simple exclusion! This process can also be known as removing or unpairing a device from a Z-Wave hub. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion is simply a way of soft resetting the device and can even be done if …
Can't Add My ZAC38 Range Extender to My Z-Box Hub
Having issues including your ZAC38 Range Extender to the Z-Box? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been in…
Can't Add My ZAC38 Range Extender to Home Assistant
Inclusion issues? You may need to exclude the ZAC38 first. A device doesn't need to be included first to be excluded - and it'll help resolve any configuration or connectivity issues. 800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclu…
ZAC38 800 Range Extender Change Log
Here is a list of updates we made to the ZAC38 800 Range Extender so far: VER. 1.0 (released 8/2023) Original release. Hardware: * 800 Series Z-Wave Chip for extra range and reliable communication * LED indicator for more efficient troubleshooting * Small form factor, does not block the second outlet in a st…
Recommended Accessories for Your ZAC38 Range Extender
Your ZAC38 Range Extender is ready to install out of the box. The unit is designed to boost your Z-Wave network. With the NEW 800 series chip, it helps provide faster communication and more range to support your existing Z-Wave mesh. With a back-up battery, the device can provide power outage notifications to you…
How to Access Advanced Settings For My ZAC38 Range Extender on the Z-Box Hub
It's simple to adjust any advanced settings for your Zooz ZAC38 Range Extender in the Z-Box WEB UI. Check out the steps below to access and change the settings to customize your device. Start by logging into your Z-Box Hub in the WEB UI. You can only adjust advanced settings for Z-Wave devices in the WEB UI at the…
ZAC38 Range Extender Specs
Here are the technical details and specs for the ZAC38 Range Extender: * Model Number: ZAC38 * Power: 120 VAC 60 Hz * Operating Temperature: 32° – 104° F * Dimensions: 1" x 1" x 1.25" * Range: Up to 400 feet line of sight * Installation and Use: Indoor only Please don't hesitate to reach out with any que…
There is No LED Activity and My ZAC38 Range Extender is Unresponsive
You've plugged in your ZAC38 Range Extender into a grounded 110VAC receptacle, and there is no LED response from the device? We can help! First, please note that the device battery does not come charged; once it is plugged in then the battery will charge. If there is still no response, please try moving it to a…
