If your ZEN32 has trouble being added to Vera, then exclusion is the next thing to try.

You'll want to follow the inclusion steps one more time:

1. Select the Devices tab in your Vera app. Then click on the gray "+ Add Device" button
2. Choose Generic Z-Wave Device from the device list
3. Click the main switch button on the device 3 times very quickly
4. A new Z-Wave switch will appear on your device list

Once inclusion times out, try the steps below:

1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
2. Click the main switch button 3 times quickly.
3. Once exclusion goes through, Vera will automatically go back to the inclusion screen and start searching for the switch.
4. Click the main switch button 3 times quickly to add it.

Vera should confirm that an unknown device was removed from your hub. Once you receive confirmation that it was excluded, please try including the device once again using the above inclusion steps. If you're able to add the ZEN32, but have trouble getting it to register Z-Wave commands, check out these troubleshooting steps.

If you have any questions about the process or find that it doesn't help your inclusion issue, let us know! Our team will be happy to help.