You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button
Home > Scene Controllers & Remotes > ZEN32 Scene Controller > How Do I Perform Hard Reset on My ZEN32 Scene Controller?
How Do I Perform Hard Reset on My ZEN32 Scene Controller?
print icon

Trouble with your ZEN32? Try factory reset!

If your Scene Controller is unresponsive to manual and Z-Wave control, and you've already tried excluding the device from your network, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.


To reset the switch, press and hold the switch button for 20 seconds until the LED indicator changes to solid red. Release the button, and immediately after, tap remote button 1 once to complete the reset. The LED indicators on all buttons will flash red to confirm a successful reset.


After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing. 


Reach out to us if your ZEN32 is still unresponsive or having issues after being reset!

0 out of 7 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
scroll to top icon