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Home > ZEN34 Remote Switch > ZEN34 Z-Wave Questions > ZEN34 & SmartThings > Can't Add My ZEN34 Remote Switch to SmartThings
Can't Add My ZEN34 Remote Switch to SmartThings
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If your ZEN34 Remote Switch is having trouble pairing with your SmartThings hub, try to exclude!

The process acts as a soft reset to help prepare the device to connect to the network.

 

Here's how to exclude the remote: 

  1. Tap on your hub in the home page of the app 
  2. Tap the three dots in the top right
  3. Tap Z-Wave Utilities 
  4. Tap Z-Wave Exclusion
  5. While the app is searching for a device, tap the lower paddle 6 times as quickly as possible (the LED indicator should flash)
  6. The app will indicate when the device is successfully removed. Tap Done.

Your SmartThings hub should send a confirmation the device has been removed before you can try to include it again using these steps.

 

If that didn't work, you can try these other troubleshoots:

  • Give exclusion another go in case the command wasn't registered on the first try. 
  • Try including the remote to your hub again, this time tapping the upper paddle 6-7 times as quickly as possible, or try pairing it without security.

Reach out to us if you have any questions or have trouble pairing your ZEN34 Remote Switch!

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