Can't Add My ZEN05 Outdoor Plug to SmartThings
Trouble with inclusion? It may sound counterintuitive but give exclusion a try! Exclusion is simply a hub-based reset, and can be done at any time, whether a device has been included to the hub or not. It acts as a soft reset for the device and the process can help with any inclusion or configuration issues. Please …
How to Access Advanced Settings for ZSE70 Outdoor Motion Sensor on SmartThings
Now that SmartThings has transitioned to the new lua platfor m, the original Groovy custom device handlers are no longer supported. We have created new custom Edge drivers specifically for the lua platform to ensure our devices are recognized and supported fully. Please follow the instructions below on how to insta…
My ZEN53 DC Motor Controller Shows Offline in SmartThings
If your ZEN53 DC Motor Controller is successfully included to your SmartThings hub but still shows offline, it may be a range or connectivity issue. Start by using the Network Repair feature in the SmartThings app to refresh your mesh network's connections. Steps for Network Repair below: * Open your SmartThing…
Can't Add My ZEN37 Wall Remote to SmartThings
Trouble including your ZEN37 Wall Remote to SmartThings? First, make sure you have the Edge driver installed, then give the exclusion process a try! It works even for devices that have never been included to the hub before. Exclusion simply acts as a soft reset to help prepare the device to connect to the network.…
How to Use Your ZEN32 Scene Controller With Smart Bulbs On SmartThings
The ZEN32 Scene Controller is the recommended solution for intuitive smart bulb control on SmartThings. Please note that your smart bulbs need to be integrated to and controllable from the SmartThings app for this scenario to work. Here is a quick guide on how to install and program the device to get the most out of …
How to Add Your ZEN53 DC Motor Controller to SmartThings
Ready to add your ZEN53 DC Motor Controller to SmartThings? The process is quick and easy! Just follow the simple steps below to have your Motor Controller included to SmartThings. You'll be able to control the device connected to your Motor Controller from the app, create on/off schedules for it and use it in more c…
My ZEN14 Outdoor Double Plug Shows Offline in SmartThings
A device that shows as offline or unavailable suggests a range or connectivity issue. The first step is a to refresh your mesh's network connections via a network repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the…
My ZEN55 Smoke & CO Detector Bridge Shows Offline in SmartThings
Struggling with connectivity issues? Your ZEN55 Smoke & CO Detector Bridge is included to SmartThings but it's showing offline? Let's rule out any potential range or connectivity issues first. The best place to start is with the Network Repair feature in the SmartThings app to help refresh your mesh network connecti…
Can't Add My ZEN55Smoke & CO Detector Bridge to SmartThings
Having an issue including your new ZEN55 Smoke & CO Detector Bridge? Check that you have the lua Edge driver installed for the ZEN55 , to ensure the device will be correctly recognized and configured on SmartThings. Once you have verified that the proper driver is installed, you will want to start by excluding the …
Can't Add My ZEN54 0-10V Dimmer to SmartThings
Inclusion troubles? Please start by ensuring you have the lua Edge driver installed for the ZEN54 , in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, give exclusion a try before including the ZEN54. The device can be excluded at any time, even if it …
