How Do the USB Ports on My ZEN20 Power Strip Work?
### You'll be able to set up on/off (charging/charged) reports and notifications but you won't have Z-Wave control of the 2 USB ports on your ZEN20 Power Strip. The charging/charged status in your Z-Wave hub's app will show as on and off. "On" means the connected phone or tablet is charging, and "off" means it is cha…
My ZEN20 Power Strip is Unresponsive to My Z-Wave System
### Got your ZEN20 Power Strip connected but it's not responding to your app, changing status properly, or shows that it's offline? This may indicate a range issue. The ZEN20 Power Strip is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like thick walls, large furniture, and m…
Can't Add My ZEN20 Power Strip to Vera
### Inclusion issues are common among all Z-Wave devices, and they're usually nothing to worry about. They can be the result of configuration errors during the inclusion process or your device can be associated with a different network - sometimes the factory's or manufacturer's network. In any case, we always recomm…
There is No LED Activity and My ZEN20 Power Strip is Unresponsive
### Once it's plugged into a grounded 110V receptacle, click each of the channel control buttons to make sure the LEDs light up on and off. If you don't see any LED activity at this point, make sure the ZEN20 Power Strip is on and try moving it to a different receptacle to rule out any grounding issues. We've added …
My ZEN20 Power Strip Shows Offline in SmartThings
## The "Unavailable" error usually points to a connectivity issue. A good place to start is refreshing your mesh network's connections via **Network Repair:** 1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 2. Tap the three dots in the upper rig…
What Devices Can I Use with My ZEN20 Power Strip?
### This ZEN20 Power Strip can handle up to 15A total. You can use the ZEN20 Power Strip with a 15A device plugged into a single outlet as long as there aren't any other outlets occupied (each outlet can handle 15A). HOWEVER, the total amperage on load for the ENTIRE strip shouldn't be more than 15A. It doesn’t matte…
Can't Add My ZEN20 Power Strip to My Z-Wave System
**Let's try excluding the ZEN20 Power Strip first.** Exclusion is kind of like a soft reset. Even if your ZEN20 Power Strip was never successfully included to your Z-Wave hub, it can help a wide variety of issues, from connectivity to configuration to inclusion. Here's how to do it: 1. Plug the ZEN20 Power Strip int…
ZEN20 VER. 2.0 Power Strip Specs
**Here are the technical details for the Power Strip ZEN20 VER. 2.0:** * **Z-Wave Signal Frequency:** 908.42 MHz * **Power:** 120 V * **Maximum Load:** 15 A TOTAL (between 5 outlets) * **USB Charging Port Power:** 5V up to 2.1 A * **Range:** Up to 100 feet line of sight * **Installation and Use:** Indoor …
ZEN20 Power Strip & Compatible Hubs
## Will the ZEN20 Power Strip work with my hub? Last time we checked, the ZEN20 Power Strip worked great with the following Z-Wave systems: * **[Z-Box Hub][1] (recommended for all Zooz products)** * Fibaro Home Center 2 * Fibaro Home Center Lite * Home Assistant * HomeSeer * Hubitat * [SmartThings Hub]…
How to Add Your ZEN20 Power Strip to Your Z-Wave System
### It goes by many names, but we use the word "inclusion" for the process of adding or pairing a device to your Z-Wave system. Here's how to include your ZEN20 Power Strip to your Z-Wave system: 1. Plug the ZEN20 Power Strip into the grounded receptacle you plan to use it with (it doesn't need to be within direct r…
