My ZEN05 Outdoor Smart Plug Shows Offline in SmartThings
## Your ZEN05 Smart Plug is showing offline in SmartThings? This is suggestive of a range or connectivity issue. Check out the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: 1. Open your SmartThings app and locate your SmartThi…
Can't Add My ZEN55 DC Signal Sensor to SmartThings
## Having an issue including your new ZEN55 DC Signal Sensor? Check that you have [the lua Edge driver installed for the ZEN55][1], to ensure the device will be correctly recognized and configured on SmartThings. Once you have verified that the proper driver is installed, you will want to start by excluding the devic…
My ZEN55 DC Signal Sensor Shows Offline in SmartThings
## Struggling with connectivity issues? Your ZEN55 DC Signal Sensor is included to SmartThings but it's showing offline? Let's rule out any potential range or connectivity issues first. The best place to start is with the Network Repair feature in the SmartThings app to help refresh your mesh network connections. The…
My ZEN04 Smart Plug Shows Offline in SmartThings
## Having an issue with your ZEN04 Smart Plug showing offline in SmartThings? The first thing to rule out is any potential range or connectivity issues. Take a peek at the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: 1. Open …
Can't Add My ZEN53 DC Motor Controller To SmartThings
## Having trouble including the ZEN53 to SmartThings? Please ensure you have the [lua Edge driver installed ][1]for the ZEN53, in order for the device to be correctly recognized and configured on SmartThings. If you have the driver installed, try excluding the device before including. The device can be excluded at an…
My ZEN54 0-10V Dimmer Shows Offline in SmartThings
## Connectivity issues got you down? If you have included the ZEN54 0-010V Dimmer to SmartThings but it's showing offline, it may be a range or connectivity issue. The best place to start is with the Network Repair feature in the SmartThings app to help refresh your mesh network connections. **Steps for Network Repa…
Can't Add My ZEN05 Outdoor Plug to SmartThings
## Trouble with inclusion? It may sound counterintuitive but give exclusion a try! Exclusion is simply a hub-based reset, and can be done at any time, whether a device has been included to the hub or not. It acts as a soft reset for the device and the process can help with any inclusion or configuration issues. Pleas…
My ZEN53 DC Motor Controller Shows Offline in SmartThings
## If your ZEN53 DC Motor Controller is successfully included to your SmartThings hub but still shows offline, it may be a range or connectivity issue. Start by using the Network Repair feature in the SmartThings app to refresh your mesh network's connections. **Steps for Network Repair below:** 1. Open your Smar…
How to Add Your ZEN53 DC Motor Controller to SmartThings
## Ready to add your ZEN53 DC Motor Controller to SmartThings? The process is quick and easy! Just follow the simple steps below to have your Motor Controller included to SmartThings. You'll be able to control the device connected to your Motor Controller from the app, create on/off schedules for it and use it in more…
How to Access Advanced Settings for My ZEN37 Wall Remote on SmartThings
## The ZEN37 Wall Remote is a versatile device - let's make sure it's set up right to take advantage of all it can do! **The Edge driver is needed for the ZEN37 to be correctly recognized on the new Lua Edge platform.** Below are the instructions on how to install the custom Edge driver for the device. If you haven'…
