Can't Add My ZAC38 Range Extender to SmartThings
## Exclusion is the simplest way to resolve any inclusion issues! Just follow the simple steps below.** ** Exclusion can help with any inclusion or configuration issues. It acts as a soft reset and can be done even if your ZAC38 Range Extender has never been added to the network. **Here are the steps to remove the Z…
How to Add Your ZAC38 800 Z-Wave Range Extender to SmartThings
## Adding your ZAC38 Range Extender to SmartThings is quick and easy! ## We recommend installing the custom lua Edge driver for your ZAC38 so you can take advantage of the advanced settings of the device as well. The Edge driver will be coming soon! It's best to add your Range Extender from the target location to es…
How To Program 3 Zooz Switches In a Virtual 4-Way With Smart Bulbs
## We designed Zooz switches so that you could connect them to regular mechanical on/off switches in 4-way installations to save time and money. But in certain scenarios, you may want to use multiple smart switches in a 4-way. NEVER connect 3 Zooz switches together according to the diagrams in the user manual which co…
How To Program 3 Zooz Switches In a Virtual 4-Way With Regular Bulbs
## Zooz switches are designed to connect with regular mechanical on/off switches in 4-way installations to minimize installation time and device cost. You can still use multiple Zooz switches to control the same light, you just would never wire them according to the traditional diagrams in the manual but instead, use …
Can't Add My ZEN55 DC Signal Sensor to SmartThings
## Having an issue including your new ZEN55 DC Signal Sensor? Check that you have [the lua Edge driver installed for the ZEN55][1], to ensure the device will be correctly recognized and configured on SmartThings. Once you have verified that the proper driver is installed, you will want to start by excluding the devic…
My ZEN55 DC Signal Sensor Shows Offline in SmartThings
## Struggling with connectivity issues? Your ZEN55 DC Signal Sensor is included to SmartThings but it's showing offline? Let's rule out any potential range or connectivity issues first. The best place to start is with the Network Repair feature in the SmartThings app to help refresh your mesh network connections. The…
My ZEN05 Outdoor Smart Plug Shows Offline in SmartThings
## Your ZEN05 Smart Plug is showing offline in SmartThings? This is suggestive of a range or connectivity issue. Check out the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: 1. Tap on your SmartThings hub in the home page of th…
Can't Add My ZEN05 Outdoor Plug to SmartThings
## Trouble with inclusion? It may sound counterintuitive but give exclusion a try! Exclusion is simply a hub-based reset, and can be done at any time, whether a device has been included to the hub or not. It acts as a soft reset for the device and the process can help with any inclusion or configuration issues. Pleas…
How To Program 2 Zooz Switches In a Virtual 3-Way With Smart Bulbs
## While we developed Zooz switches with an innovative solution to accommodate 3-way installations with simple mechanical switches, you can also use 2 smart switches to control the same light, especially if it's a smart bulb. Remember that the wiring instructions in the manual can only be used in traditional 3-way set…
How to Add Your ZEN55 DC Signal Sensor to SmartThings
## Is your ZEN55 DC Signal Sensor correctly wired and powered up? All that's left is to get it included to your SmartThings hub! You'll need to make sure you [install the Edge driver][1] for the ZEN55 prior to following the inclusion steps below. ## Once the custom Edge driver is installed for your ZEN55, you can fol…
