This error is generally indicative of a range or connectivity issue. Let's figure this out: You can start by performing Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. In your SmartThings app: * Open your…
Now that SmartThings has transitioned to the new lua platfor m, the original Groovy custom device handlers are no longer supported. We have created new custom Edge drivers specifically for the lua platform to ensure our devices are recognized and supported fully. Please follow the instructions below on how to insta…
Inclusion issues? Let's try excluding the sensor first. Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Devices don't need to be included properly to be able to be excluded. You'll want to ensure you have the custom driver installed for the ZSE70 first. In y…
Ready to include your new ZSE70 Outdoor Motion Sensor to SmartThings? Check out the instructions below! You will need to install the lua Edge driver to access advanced settings and ensure the device is properly recognized and configured on SmartThings. With the driver installed, you can proceed to auto-include or …
Don't want to worry about wiring, but you're looking for convenient control for your smart bulbs? The new ZEN37 Wall Remote is an excellent choice. It fits in any standard electrical box or can be fixed to a wall or any flat surface for easy installation. Program the paddle on this device according to the standard sc…
Is your ZEN37 Wall Remote paired correctly to your SmartThings hub but is unresponsive to Z-Wave commands from the SmartThings hub, then it could be out of range or experiencing some kind of connectivity issue. Communication routes are established by the hub at the time of device inclusion. If the device was paired …
Z-Wave Direct Association is a feature of Z-Wave technology that allows for direct communication between Z-Wave devices without needing to go through the Z-Wave hub/controller. With Direct Association, devices can be linked together so that one device can trigger actions on another device within the Z-Wave network, e…
If you're looking for a battery powered wall remote and you don't want to worry about wiring, the ZEN34 Remote Switch is a convenient choice. It fits in any standard electrical box or can be fixed to a wall or any flat surface for easy installation. Program the paddle on this device according to the standard scene co…
The ZEN32 Scene Controller is the recommended solution for intuitive smart bulb control on SmartThings. Please note that your smart bulbs need to be integrated to and controllable from the SmartThings app for this scenario to work. Here is a quick guide on how to install and program the device to get the most out of …
The ZEN71 is the recommended On/Off switch for standard on/off smart bulb control on SmartThings. Please ensure that your smart bulbs are integrated to and controllable from the SmartThings app. Here is a quick guide on how to install and program the device to get the most out of your smart lighting experience. If yo…