My Power Strip ZEN20 is Unresponsive to Home Assistant
Can your Power Strip be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Power Strip is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, th…
My ZEN17 Universal Relay is Unresponsive to Home Assistant
If your ZEN17 shows as offline or is not responding to Z-Wave commands, it could indicate a range or connectivity issue. Interferences like large furniture, thick walls, or metal elements can shorten range. The Universal Relay has a range of up to 350 feet (line of sight) and uses the latest 700 series Z-Wave chip. …
Can't Add My ZEN22 Dimmer Switch to Home Assistant
This is product is discontinued and replaced with ZEN72 . What does that mean? If you're having issues including your dimmer switch to Home Assistant, exclusion is the first thing to try; exclusion is like a soft reset: A device doesn't need to be included first to be able to excluded. Here's how to do it: * In…
My ZSE11 Q Sensor Shows Offline in Home Assistant
If your ZSE11 is included to Home Assistant but it's not updating regularly and/or unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. The Q Sensor has a range of up to 100 feet (line of sight). Even so, the range is d…
Can't Add My ZEN27 Dimmer to Home Assistant
If you've confirmed your ZEN27 dimmer works well manually but you're having issues including it to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: * In Home Assistant: open Settings > Devices and Services > …
How to Access Advanced Settings for the ZEN74 Toggle Dimmer on Home Assistant
You can customize the ZEN74 however you'd like via the advanced settings! Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant . If you're experiencing issues with accessing the advanced settings of your ZEN74 Toggle Dimmer we would recommend first updating to the JS integ…
My Power Switch ZEN15 is Unresponsive to Home Assistant
Can your Power Switch be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Power Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, …
How to Access the Advanced Settings for Your ZEN37 Wall Remote on Home Assistant
Once your ZEN37 Wall Remote is added to Home Assistant, all of the advanced settings should display automatically. With the JS integration of Home Assistant , you should have access to all of its advanced settings once you've included the Wall Remote. If you aren't on the JS integration yet, Home Assistant currentl…
How to Access the Advanced Settings for Your ZEN26 On/Off Switch on Home Assistant
We recommend switching over to the new JS integration of Home Assistant to have all of the advanced settings exposed. Zooz products are now officially integrated with the new ZWaveJS integration of Home Assistant. If you're experiencing issues with accessing the advanced settings of your ZEN26 we would recommend fir…
My S2 Motion Sensor ZSE18 is Unresponsive to Home Assistant
You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your S2 Motion Sensor is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick wal…
