My ZEN04 Smart Plug is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a connectivity issue between the ZEN04 and your HomeSeer hub. Go ahead and check out these quick troubleshooting steps if your ZEN04 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub thro…
My ZEN76 S2 On/Off Switch Shows No Connection on My Z-Box Hub
Is your ZEN76 Switch showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available,…
My ZEN16 MultiRelay is Offline in HomeSeer
Experiencing connectivity issues between the ZEN16 and your HomeSeer hub? Try these troubleshooting steps if your ZEN16 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN16 Relay has a range of up to 150 feet (line of sig…
My ZEN51 Double Relay Shows No Connection on My Z-Box Hub
My ZEN51 Double Relay Shows No Connection on My Z-Box Hub Does your ZEN51 Double Relay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and…
My ZEN55 Smoke & CO Detector Bridge is Offline in HomeSeer
If your ZEN55 is showing offline or is unresponsive to commands from the hub, try the troubleshooting steps below! When connected to the hub through the standard Z-Wave mesh, the ZEN55 has a range of up to 300 feet (line of sight). However, interference from large furniture, thick walls, and metal elements can reduc…
My ZEN73 On/Off Toggle Switch is Offline in HomeSeer
Switch still working manually but is unavailable, shows as offline, or is unresponsive to commands via HomeSeer? Try the troubleshooting steps below to resolve the issue. When connected to the hub through the standard Z-Wave mesh, the ZEN73 Toggle Switch has a range of up to 200 feet (line of sight) and up to 1 mile…
My ZEN71 On/Off Switch is Offline in HomeSeer
Try these troubleshooting steps if your ZEN71 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN71 Switch has a range of up to 200 feet (line of sight). However, interference from large furniture, thick walls, and metal e…
My ZSE70 Outdoor Motion Sensor is Unresponsive to My Z-Wave System
Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands: The ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range hub. Even so, interference such as large furniture, thick walls, and metal elements can …
My ZEN77 Dimmer is Offline in HomeSeer
If your ZEN77 is unavailable, appears offline, or doesn't respond to commands via HomeSeer, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system. When connected to the hub through the standard Z-…
My ZEN72 Dimmer is Offline in HomeSeer
If your ZEN72 is unavailable, appears offline, or doesn't respond to commands via HomeSeer, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system. When connected to the hub through the standard Z-…
