## Connectivity got you down? Check out the troubleshooting steps below! The Z-Box Hub automatically refreshes the network and rebuilds the mesh on a regular basis in the background, so there is no need for a command to refresh the network or repair the device connections. This function is consistently running in the…
## Having trouble adding your new ZSE18 Motion Sensor to your Z-Box hub? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it …
## Inclusion troubles? You may need to try excluding it first! Exclusion is a process that removes the device from your hub controller, and can be done even if a device hasn't been added before. Here are the steps for excluding or removing the Wall Remote from your controller before you can pair it: 1. Bring the Z…
## If your ZAC36 has trouble being added or included to your Ring base station, give exclusion a try first! It sounds counter-intuitive; however, the process of exclusion simply acts as a soft reset for the device to help with any configuration or inclusion issues. You can exclude or remove the ZAC36 even if it was n…
## Trouble with inclusion? The best way to resolve any inclusion issue is with exclusion! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think of exclusion is as a hub-based reset. **How to exclude the ZEN04 from your Z-Box Hub:** 1. From the sidebar navigat…
## Struggling to include your ZEN14 Outdoor Double Smart Plug to the Z-Box? Let's start simple: give the exclusion process a try! The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Anoth…
## Trouble with including your ZEN20 Power Strip to the Z-Box? Let's start simple: give the exclusion process a try! The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to thi…
## Troubles including your new ZSE11 Q Sensor? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simply acts as a soft Z-Wa…
## Trouble including your ZEN37 Wall Remote to SmartThings? First, make sure you have the [Edge driver][1] installed, then give the exclusion process a try! It works even for devices that have never been included to the hub before. Exclusion simply acts as a soft reset to help prepare the device to connect to the net…
## Difficulty including your ZEN05 Outdoor Smart Plug to the Z-Box? Let's start simple: give the exclusion process a try! The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Another way t…