First, ensure that your Scene Dimmer is properly installed and operating correctly in manual mode by turning on and off the physically connected light. Once it’s powered and tested, you can proceed to add it to your HomeSeer network! Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Fron…
If you were able to include the ZEN35 Scene Dimmer, but it's not responding to Z-Wave commands, it could be experiencing a range or connectivity issue. While the ZEN35 uses the latest Z-Wave chip and has a range of up to 500 feet line of sight (between the hub and nearest non-battery powered Z-Wave device) or up to …
If your ZEN35 Scene Dimmer has trouble being added or included, give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. If the unit does not respond to exclusion (via the LED indicator behavior), you'll want to factory reset th…
If your ZEN35 Scene Dimmer isn't responding to Z-Wave commands, it could indicate a range or connectivity issue. Range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furniture, thick walls, or metal elements can shorten range. Issues controllin…
Get your ZEN35 Scene Dimmer added to SmartThings in no time! First, you'll want to install the Edge driver for the ZEN35 Scene Dimmer following the instructions here (available soon). You can then follow the steps below to pair your ZEN35 to SmartThings: * Tap the plus icon in the home screen of the SmartTh…
Add the ZEN35 Scene Dimmer to the Z-Box Hub and program the unit quickly and easily. Here is how to get started. If you're running Z-Box firmware release 5.172.18 or higher, you have the option to include your Z-Wave Long Range (ZWLR) supporting devices via the new Long Range protocol. Adding via ZWLR can be done bo…
You don't need any special code or effort to access and change advanced parameters for Zooz products on the Z-Box Hub. All settings can be easily found and adjusted in the WEB UI. All About Advanced Settings The terminology for advanced settings varies depending on your Z-Wave hub. For instance, Z-Box uses the offi…
Having trouble including the ZEN35 Scene Dimmer to your SmartThings hub? Give exclusion a try! The first thing to double check is that you have installed the Edge driver for the ZEN35. You can find the steps to install the lua Edge driver here (coming soon!). With the Edge driver installed, you can go ahead and…
If you're having trouble adding the ZEN35 Scene Dimmer to your Home Assistant network then you should try excluding it first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 se…
After your ZEN35 is installed and working manually, you're ready to go ahead and add it to your Z-Wave system! Your system might refer to it as adding or pairing, but inclusion is a common term for getting a Z-Wave device to join your Z-Wave system. Here are the steps for adding the Scene Dimmer to your system: …