Can't Add My ZEN55 Smoke & CO Detector Bridge to My Z-Box Hub
Having trouble including your ZEN55 to the Z-Box? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the …
Can't Add My ZEN55Smoke & CO Detector Bridge to SmartThings
Having an issue including your new ZEN55 Smoke & CO Detector Bridge? Check that you have the lua Edge driver installed for the ZEN55 , to ensure the device will be correctly recognized and configured on SmartThings. Once you have verified that the proper driver is installed, you will want to start by excluding the …
Can't Add My ZEN37 Wall Remote to My Z-Wave System
Inclusion troubles? You may need to try excluding it first! Exclusion is a process that removes the device from your hub controller, and can be done even if a device hasn't been added before. Here are the steps for excluding or removing the Wall Remote from your controller before you can pair it: * Bring the ZEN…
Can't Add My ZSE43 Tilt | Shock XS Sensor to Hubitat
While the ZSE41 XS Sensors is officially supported by Hubitat version 2.2.9 or higher, we recommend the custom driver for best user experience. To help with the ZSE43 Sensor configuration, try the exclusion process first. This can be done even if it was never connected to the hub, as it acts as a soft reset. ZSE4…
Can't Add My ZEN37 Wall Remote to SmartThings
Trouble including your ZEN37 Wall Remote to SmartThings? First, make sure you have the Edge driver installed, then give the exclusion process a try! It works even for devices that have never been included to the hub before. Exclusion simply acts as a soft reset to help prepare the device to connect to the network.…
Can't Add My ZAC36 Valve Actuator to My Z-Wave System
If your ZAC36 has trouble being added or included, give exclusion a try first! The process acts as a soft reset for the device to help with any configuration or inclusion issues. You can exclude or remove the ZAC36 even if it was never successfully added to your Z-Wave network. 800 series only: Exclusion before i…
Can't Add My ZEN17 Universal Relay to Vera
Give exclusion a try if your ZEN17 Universal Relay is having inclusion issues! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devi…
Can't Add My ZEN37 Wall Remote to Home Assistant
If you're having issues including your Wall Remote to Home Assistant, exclusion is the first thing to try. It may sound counter-intuitive, but excluding a device is simply a soft, hub-based reset that resolves most inclusion or configuration issues. A device doesn't need to be included first to be able to be exclude…
Can't Add My ZEN14 Outdoor Double Plug to Hubitat
Having trouble including the ZEN14 Outdoor Double Plug to Hubitat? The first step to try is exclusion. Excluding the Double Plug from Hubitat can assist with any connectivity or configuration issues. This process can be completed even if it was never added to the hub’s network, and acts as a soft reset. Before begin…
Can't Add My ZSE43 Tilt | Shock XS Sensor to SmartThings
Having trouble including your ZSE43? Excluding the device may help. Even if your Tilt|Shock XS Sensor was never successfully added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. 800 series only: Exclusion before inclusion applies to the 700 seri…
