My ZEN30 Double Switch is Unresponsive to My Z-Wave System
If your Double Switch works well manually but you see an error in your hub's interface, this may point to a range or configuration issue. Your Double Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). However, range can be shortened by interferences like floors, walls, metal and glass element…
My ZSE19 Multisiren Shows Offline in SmartThings
This is product is discontinued and has been replaced by the ZSE50 Siren & Chime : What does that mean? Documentation for the new ZSE50 Siren & Chime can be found here: ZSE50 Knowledge Base Because the device was discontinued before SmartThings moved from the groovy platform to the lua platform, we will not be c…
My ZEN06 Smart Plug Shows Offline in SmartThings
This is product is discontinued and replaced with ZEN04 . What does that mean? If your ZEN06 Smart Plug shows as Unavailable in your SmartThings app, this may indicate a range or connectivity issue. Repairing the network is a feature that allows you to refresh your mesh network's connections. See the steps for N…
My ZEN22 Dimmer Switch Shows Offline in SmartThings
This is product is discontinued and replaced with ZEN72 . What does that mean? Connectivity issues happen to the best of us. Here's what to try if your dimmer keeps dropping offline: Let's start by refreshing your mesh network's connections with Network Repair: * Open your SmartThings app and locate your Sma…
My ZEN25 Double Plug Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity or range issue. A good place to start is refreshing your mesh network's connections via network repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper rig…
My ZEN27 Dimmer Switch Shows Offline in SmartThings
It may point to a connectivity or range issue. Here are some things to try: Network repair is a nifty feature in your SmartThings app that allows you to refresh your mesh network's connections, so it's best to start here: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to …
My ZSE29 Outdoor Motion Sensor Shows Offline in SmartThings
This is product is discontinued and replaced with ZSE70 . What does that mean? This error usually points to a range or connectivity issue. Let's figure this out: We always start by performing Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best …
My ZSE18 Motion Sensor Shows Offline in SmartThings
Whether it's a range or general connectivity issue, here's what to try. Network Repair is a feature that refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. You can repair the network using the SmartThings app. See the steps below : * Open…
My ZEN15 Power Switch Shows Offline in SmartThings
If you see the device is Unavailable, this might point to a range or connectivity issue. Here's what to try: You can repair the network using the SmartThings app. Network repair is a useful feature that allows you to refresh your mesh network's connections. See the steps below: * Open your SmartThings app and …
My ZEN20 Power Strip Shows Offline in SmartThings
The "Unavailable" error usually points to a connectivity issue. A good place to start is refreshing your mesh network's connections via Network Repair: * Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. * Tap the three dots in the upper right hand …
