My ZEN04 Smart Plug Shows No Connection on My Z-Box Hub
## Connectivity got you down? Check out the troubleshooting steps below! The Z-Box Hub automatically refreshes the network and rebuilds the mesh on a regular basis in the background, so there is no need for a command to refresh the network or repair the device connections. This function is consistently running in the…
Can't Add My ZEN04 Smart Plug to My Z-Box Hub
## Trouble with inclusion? The best way to resolve any inclusion issue is with exclusion! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think of exclusion is as a hub-based reset. **How to exclude the ZEN04 from your Z-Box Hub:** 1. From the sidebar navigat…
How to Access Advanced Settings For My ZEN04 Smart Plug on Z-Box
## Easily adjust any advanced parameters for your Zooz Smart Plug in the Z-Box WEB UI. We've outlined the steps how to access and change the settings to customize your device, including the behavior after power outage and energy reporting. Start by logging into your Z-Box Hub in the WEB UI. You can only adjust advanc…
There is No LED Activity and My ZEN04 Smart Plug is Unresponsive
## So your ZEN04 Smart Plug is powered in a grounded 110VAC receptacle, and there is no LED response from the device? Check out the tips below: The best place to start is by ruling out any power or grounding issues. Try moving the ZEN04 to a different receptacle on a different circuit. The ZEN04 is equipped with a f…
My ZEN04 Smart Plug Shows Offline in Hubitat
## So the ZEN04 is included to Hubitat, but showing as offline? This can occur when a device is out of range or didn’t configure properly when including. Trying a Z-Wave Network Repair can help resolve the issue! Always ensure that your Hubitat platform version is up-to-date first. Next, follow steps below to initiat…
My ZEN04 Smart Plug is Unresponsive to My Z-Wave System
## So the ZEN04 is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline? This suggests a range or connectivity issue: The ZEN04 Smart Plug is a 700 series Z-Wave Plus device that has range of up to 300 feet (line of sight). Even so, interferences like thick walls…
How to Add Your ZEN04 Smart Plug to the Z-Box Hub
## It's quick and easy to add your Smart Plug to the Z-Box Hub. The device is fully supported by Z-Box and will be recognized out of the box. We recommend adding your Z-Wave devices to your Z-Box Hub from the WEB UI but for your convenience, we also created instructions for the mobile app below, just scroll down. _*…
My ZEN04 Smart Plug Shows Offline in SmartThings
## Having an issue with your ZEN04 Smart Plug showing offline in SmartThings? The first thing to rule out is any potential range or connectivity issues. Take a peek at the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: 1. Open …
My ZEN04 Smart Plug is Unresponsive to Home Assistant
## So your ZEN04 is controlling the load manually, but it is not responding to Z-Wave commands? Try the simple troubleshooting steps below to resolve the issue! While the ZEN04 Smart Plug is a Z-Wave Plus device that has range of up to 300 feet (**line of sight**); interferences like stone, metal, and thick walls can…
Can't Add My ZEN04 Smart Plug to My Z-Wave System
## If you're having troubles including the ZEN04 to your Z-Wave hub, the best place to start is with exclusion, a process that is also known as removing or unpairing. Different systems have different terms for the same action, so it never hurts to clarify! Exclusion acts as a soft reset for the device and can even be…
