Can't Add My ZEN58 Low Voltage XS Relay to My Z-Box Hub
Inclusion issue with your ZEN58 Low Voltage XS Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to …
My ZSE50 Siren & Chime is Unresponsive to Home Assistant
If your ZSE50 Siren & Chime has been successfully included to your Home Assistant network, but you find that it is unresponsive to commands or displays as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for…
Can't Add My ZEN35 Scene Dimmer to HomeSeer
If you're having trouble adding your ZEN35 Scene Dimmer to HomeSeer, you may need to try a factory reset or an exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 …
My ZEN35 Scene Dimmer is Offline in HomeSeer
Try these troubleshooting steps if your ZEN35 Scene Dimmer is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN35 Scene Dimmer has a range of up to 500 feet (line of sight), and a range of up to 1300 feet when connected via…
Can't Add My ZEN32 Scene Controller to Alarm.com
Trouble including the ZEN32 to Alarm.com? Give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will …
Can't Add My ZEN54 0-10V Dimmer to HomeSeer
Having an issue including your ZEN54 0-10V Dimmer to HomeSeer? Exclusion is the place to start! This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can be done even if you haven't paired the…
Can't Add My ZEN34 Remote Switch to Alarm.com
Trouble including your ZEN34 to Alarm.com? Give exclusion a try first! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will…
Zooz Switch & Dimmer Troubleshooting
INSTALLATION: Requirements & Best Practices Below, we'll cover some common inquiries, troubleshooting steps, and switch/dimmer installation best practices that apply to all of our smart switch models. Maximum Load Ratings Ensure you verify the maximum acceptable load for your switch model. The majority of our swit…
Can't Add My ZSE11 Q Sensor to HomeSeer
It might not sound logical, but if you're having trouble adding your ZSE11 Q Sensor to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZSE11 to HomeSeer or another Z-Wave network before. Zooz products are officially integrate…
Can't Add My ZSE43 Tilt | Shock Sensor to HomeSeer
Every now and again you might encounter a Z-Wave device that will not include to your Z-Wave hub. The best place to start is with excluding the device. Exclusion before inclusion? Yep! It works! The exclusion process acts as a soft reset and can be done even if you haven't paired the ZSE43 to HomeSeer or another Z-W…
