Can't Add My ZEN78 High Power Relay to SmartThings
Having trouble including your ZEN78 High Power Relay? Excluding the device may help. Even if your ZEN78 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Exclusion Steps * Open your SmartThings app and locate your SmartThing…
Can't Add My ZEN57 XS Relay to SmartThings
Having trouble including your ZEN57 240V XS Relay? Excluding the device may help. Even if your ZEN57 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: * Open you…
Rapid Battery Drain on My ZSE43 Tilt | Shock Sensor
The ZSE43 Tilt | Shock Sensor is a compact, battery-powered Z-Wave device designed to detect shock or changes in position on garage doors, windows, or other movable surfaces (tilt only). It’s built for long battery life, but certain configurations or installation conditions may occasionally cause the battery to drain…
Rapid Battery Drain on My ZEN37 Wall Remote
The ZEN37 Wall Remote is a sleek, battery-powered Z-Wave device designed for convenient wall-mounted control of your smart lighting and automation systems. It provides responsive, multi-button functionality to trigger scenes, control individual devices, or activate groups—all without wiring. While the ZEN37 is engin…
Can't Add My ZEN58 Low Voltage XS Relay to SmartThings
Having trouble including your ZEN58 Low Voltage XS Relay? Excluding the device may help. Even if your ZEN58 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: *…
Can't Add My ZEN78 High Power Relay to HomeSeer
If you're having trouble adding your ZEN78 High Power Relay to HomeSeer, you may need to try exclusion first. This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status. The exclusion process simply acts as a soft reset and can be done even if you hav…
My ZEN57 XS Relay Shows Offline in Z-Box
Does your ZEN57 240V XS Relay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. U…
My ZSE50 Siren & Chime is Unresponsive to Z-Box
Does your ZSE50 Siren & Chime display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. U…
Can't Add My ZEN58 Low Voltage XS Relay to My Z-Wave Hub
Will the ZEN58 Low Voltage XS Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN58 doesn…
My ZEN58 Low Voltage XS Relay Shows Offline in Home Assistant
If your ZEN58 is successfully included to your Home Assistant network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the speci…
