My ZSE18 Motion Sensor is Offline in HomeSeer
Missing motion reports? Scenes failing to activate? This suggests a possible connectivity issue between the ZSE18 and your HomeSeer hub. Check out these quick troubleshooting steps if your ZSE18 is unavailable, shows as offline, or is not reporting correctly. When connected to the hub through the standard Z-Wave mes…
My ZSE70 Outdoor Motion Sensor Shows Offline in SmartThings
This error is generally indicative of a range or connectivity issue. Let's figure this out: You can start by performing Network Repair . This feature refreshes the connections between the hub and devices, and allows the hub to find the best communicate route to each device. In your SmartThings app: * Open your…
Can't Add My ZSE70 Outdoor Motion Sensor to SmartThings
Inclusion issues? Let's try excluding the sensor first. Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Devices don't need to be included properly to be able to be excluded. You'll want to ensure you have the custom driver installed for the ZSE70 first. …
My ZSE70 Outdoor Motion Sensor is Unresponsive to My Z-Wave System
Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands: The ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range hub. Even so, interference such as large furniture, thick walls, and metal elements can …
Can't Add My ZEN55 Smoke & CO Detector Bridge to HomeSeer
Having an issue including your ZEN55 Smoke and CO Detector Bridge to HomeSeer? Exclusion is the best place to start troubleshooting! This process can be done with any Z-Wave device, on any Z-Wave hub, at any time, regardless of the device's inclusion status The exclusion process simply acts as a soft reset and can b…
Can't Add My ZSE70 Outdoor Motion Sensor to My Z-Box Hub
Having trouble adding your new ZSE70 Outdoor Motion Sensor to your Z-Box hub? Give the exclusion process a try! Exclusion may sound counter-intuitive; however, it is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hu…
My ZEN55 Smoke & CO Detector Bridge is Offline in HomeSeer
If your ZEN55 is showing offline or is unresponsive to commands from the hub, try the troubleshooting steps below! When connected to the hub through the standard Z-Wave mesh, the ZEN55 has a range of up to 300 feet (line of sight). However, interference from large furniture, thick walls, and metal elements can reduc…
My ZEN37 Wall Remote Shows No Connection on My Z-Box Hub
Is the ZEN37 Wall Remote displaying "No Connection" on your Z-Box Hub? Check out the simple troubleshooting steps below! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently avai…
My ZEN20 Power Strip Shows No Connection on My Z-Box Hub
Getting a "No Connection" message about the ZEN20 Power Strip on your Z-Box Hub? We can help! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no …
My ZSE70 Outdoor Motion Sensor is Unresponsive to Home Assistant
You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your ZSE70 Outdoor Motion Sensor has a range of up to 130 ft line of sight and up to 1300 ft with long range enabled on a supporting long range …
