ZAC38 Range Extender FAQs
Frequently Asked Questions About the ZAC38 Range Extender Find the answers to your questions quickly by searching key words! * Press the CTRL and F keys at the same time on your keyboard. A little box should pop up in your browser window. * Type in a key word in your question like "hub" or "compatible". You shoul…
How to Add Your ZAC38 800 Z-Wave Range Extender to Z-Box
Inclusion is quick and easy with the Z-Box Hub. The ZAC38 Range Extender is fully supported by the Z-Box and will be recognized out of the box. When you receive your new unit, you can expect to have no response from the device until it has been plugged in. Once it has been plugged in, it will begin to charge ad the …
My ZAC38 Range Extender Shows No Connection on My Z-Box Hub
Is your ZAC38 Range Extender powered and included but displaying "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular…
ZAC38 800 Z-Wave Range Extender Advanced Settings
Here is a full list of advanced settings (parameters) for the ZAC38 800 Z-Wave Range Extender: Low Battery Reporting Parameter 1: Set the % level of the battery when the device will send a low battery alert to the hub. Values: 0-50 (%). Default: 10. Size: 1 byte dec Battery Report Type Parameter 2: Decide w…
My ZAC38 Range Extender is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a potential connectivity issue between the ZAC38 and your HomeSeer hub. Take a peek at the quick troubleshooting steps below if your ZAC38 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hu…
How to Access Advanced Settings for the ZAC38 Range Extender on SmartThings
To change any advanced settings for the ZAC38 Range Extender, you'll need to install the Edge driver on your hub. Please complete the process before you include your Actuator to SmartThings for best results. Below are the instructions on how to install the new custom lua Edge driver for this model. It only takes a f…
When Can I Use the ZAC38 Range Extender?
Curious how the ZAC38 Range Extender can benefit your Z-Wave network? Wondering how best to implement it? Read on for some ideas and suggestions! The most common use for the ZAC38 is to extend your Z-Wave network into hard-to-reach places. We commonly see range or connectivity issues in garages due to the thicker wa…
My ZAC38 Range Extender Shows Offline in Hubitat
If your ZAC38 Range Extender is powered and included to Hubitat, but is showing as offline, then this points to a range, interference, or connectivity issue. This can occur when a device is out of range, didn’t configure properly when including, or there are too many interferences between the device and the hub. Tryi…
My ZAC38 Range Extender is Unresponsive to My Z-Wave System
If your ZAC38 Range Extender is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline, this is suggestive of a range or connectivity issue. The ZAC38 is an 800 series Z-Wave Plus device that has range of up to 400 feet (line of sight). However, interferences like…
How to Add Your ZAC38 Range Extender to Your Z-Wave System
Inclusion, also known as pairing or adding a device, is the process of connecting a device to your Z-Wave hub. When you receive your new unit, you can expect to have no response from the device until it has been plugged in. Once it has been plugged in, it will begin to charge ad the LED will begin a slow blinking gr…
