ZEN16 VS ZEN17: What's the Difference
There is a lot of smart home potential with the Zooz relay devices - so which model should you go with? Here are the main differences between the ZEN16 MultiRelay and the ZEN17 Universal Relay: * The ZEN16 has 3 NO relay while the ZEN17 has 2 NO-C-NC relays. * The switch inputs on the first version of the ZEN16 w…
My ZEN17 Universal Relay Shows "Can't Detect Device" in Vera
A "Can't Detect Device" error usually points to a range or connectivity issue. The first thing to try if your ZEN17 displays as "can't detect device" in your Vera app is Update Neighbor Nodes. This is a helpful troubleshoot feature in Vera's interface that allows you to refresh the connections between hub and devi…
My ZEN17 Universal Relay Shows Offline in Hubitat
If you are having trouble controlling your ZEN17 via Hubitat, it could indicate an issue with range or configuration. There are a few things to try. We recommend checking that your Hubitat platform version is up-to-date. If it is, then you can use r epair Z-Wave, which is a feature that refreshes your mesh network…
How to Add Your ZEN17 Universal Relay to Your Z-Wave System
Once you have your ZEN17 wired up and ready to go, it's time to include it to your Z-Wave system! Before including your device, ensure the ZEN17 is properly powered. The power supply only provides power to the Z-Wave chip and electronics within the unit. Therefore, the power supply doesn't need to be rated for a lot…
How to Use the ZEN17 Universal Relay as a Sprinkler Controller
Schedule and manage your sprinkler system from your Z-Wave hub using the ZEN17 Universal Relay. You can use it to automate up to 2 separate zones. If you have 3 zones, we recommend the ZEN16 MultiRelay instead . The below instructions describe a Z-Wave-only control system using the ZEN17. Do NOT connect your existin…
Can't Add My ZEN17 Universal Relay to Vera
Give exclusion a try if your ZEN17 Universal Relay is having inclusion issues! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devi…
Can't Add My ZEN17 Universal Relay to SmartThings
Having trouble pairing your Universal Relay to SmartThings? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series d…
Can't Add My ZEN17 Universal Relay to Hubitat
ZEN17 not pairing to Hubitat? Give exclusion a try! It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before…
My ZEN17 Universal Relay Isn't Powering Up
You've connected the ZEN17 Universal Relay to a power source, but the LED indicator isn't lighting up. Start by verifying that the USB cable is compatible with the Universal Relay. Do not use laptop or tablet chargers with the ZEN17, as these devices expect a larger load, and will not activate with the ZEN17. …
How to Add Your ZEN17 Universal Relay to SmartThings
You'll need to install the custom Edge driver to add the Universal Relay correctly and have full control of all the device's channels. Before including your device, ensure the ZEN17 is properly powered. The power supply only provides power to the Z-Wave chip and electronics within the unit. Therefore, the power supp…
