Can't Add the ZSE11 Q Sensor to My Z-Wave System

Excluding or removing the Q Sensor from your hub system can help with a variety of configuration issues.

The process acts as a soft reset for the device and can be done even if the ZSE11 was never successfully included or a part of your Z-Wave network.

Bring the sensor within 3 feet of your Z-Wave hub
Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
Press and release the Z-Wave button 3 times quickly
Your hub should confirm exclusion; the sensor will disappear from your device list

Once exclusion is completed, try re-including the sensor to your hub.

If your sensor still has trouble communicating with the hub, here are some other things to try:

Give the exclusion process another chance in case it didn't work on the first go.
Please factory reset the unit, then try inclusion again.
If excluding/including from the installation location, try it again within direct range of the hub. If the second try is successful, the original spot may be out of range.
Try swapping the power supply from USB to battery, or battery to USB in case it's a power related issue. Just make sure to exclude and re-include the device so that the batteries aren't drained if the unit was previously powered by USB (making it a signal repeating device - which is how the hub will continue to recognize it if not properly excluded/re-included).

Still having trouble with your Q Sensor? Send us a message!