Can't Add My ZEN14 Outdoor Double Plug to Home Assistant

Unable to include the ZEN14 Outdoor Double Plug to Home Assistant? Try the exclusion process first!

Don't worry if the device has never been included! Exclusion can be done even if a device is not included, and it acts as a soft reset that helps with any configuration or connectivity issues.

Exclusion Steps

In Home Assistant: open Configuration > Integrations > Z-Wave JS > Configure
Click on Remove Node
Click on Start Exclusion
Press the Z-Wave button 3 times very quickly to finalize the exclusion process
The LED indicator will start flashing blue to confirm exclusion mode and turn green for 2 seconds once exclusion is completed or red if no hub acknowledgement is received.

After exclusion is confirmed, try adding the Double Plug to Home Assistant again.

SmartStart and Z-Wave Long Range Inclusion Troubleshooting

If you have previously added this device to your hub, or if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list if it is still there generally resolves most inclusion issues:

1. Check if the device is in the provisioning list:

Settings:

Devices & Services:

Z-Wave:

Configure Cogwheel:

Provisioned Devices:

Trash Icon (identify device by the DSK number):

Unprovision:

The device has now been removed from the provisioning list.

2. F actory reset the ZEN14. After a successful reset, the device will disappear from the device list.

3. Unplug the ZEN14 (this removes power from the device).

4. Go through the inclusion steps listed above to include the device (remember, power stays OFF until step 6).

Once the plug is paired, you'll be able to create rules for it, control it remotely, and customize it via the advanced settings.

If that didn't work, here are some troubleshoots we find helpful:

Attempt the exclusion process again in case the command from the first run weren't registered correctly.
Bring the Outdoor Double Plug closer to the hub to see if it includes in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area.
And if you find that your ZEN14 is connected but unresponsive to remote commands, check out these tips for troubleshooting connectivity.

If you need any help, let us know! We're here to answer any questions you may have.