You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button
Home > Plugs > ZEN14 Double Outdoor Plug > How Do I Perform Hard Reset on My ZEN14 Outdoor Double Plug?
How Do I Perform Hard Reset on My ZEN14 Outdoor Double Plug?
print icon

Is your ZEN14 Outdoor Double Plug powered but still unresponsive to Z-Wave and manual commands? Try a factory reset!

A hard reset will restore the device to factory settings and erase all customization and recorded activity.

 

  • Make sure the plug is powered.
  • Click the Z-Wave button twice and hold it the third time for 10 seconds.
  • The LED indicator will flash green 3 times to confirm a successful reset.

 

After that, try including it to your Z-Wave system again to see if that helped the issue. 

 

Let us know if a factory reset didn't resolve your issue. We're here to help! 

Feedback
0 out of 0 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
 
close button
scroll to top icon