How Do I Perform Hard Reset on My ZEN04 Smart Plug? - Zooz Support Center

Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.

Home > Plugs > ZEN04 Smart Plug > How Do I Perform Hard Reset on My ZEN04 Smart Plug?

How Do I Perform Hard Reset on My ZEN04 Smart Plug?

If your ZEN04 Smart Plug is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset.

A hard reset will restore the device to factory settings and erase all customization and recorded activity.

First, make sure the plug is powered, then follow the steps below:

Click the Z-Wave button twice and hold it the third time for 10 seconds.
The LED indicator will flash green 3 times to confirm a successful reset.

After that, try including it to your Z-Wave system again to see if that helped the issue.

Let us know if you have any questions about the reset process or if hard reset didn't help your issue. We're here to help!

Feedback

0 out of 2 found this helpful

Need additional information

Hard to understand

Inaccurate/irrelevant content

Missing/broken link

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.