How to Perform an OTA Firmware Update on Zooz Devices

You can keep most of our products up to date by using the OTA (over-the-air) method. Many Z-Wave hubs don't support this type of upgrades yet so we created custom instructions using free third party software to update your devices.

What you'll need:

  • A Z-Wave USB stick / dongle from any manufacturer (click here to get the S2 Zooz Z-Wave Plus Stick) - if you're using one with an open source set-up (Home Assistant, OpenHAB, etc) you can use the same Z-Wave stick here
  • A laptop or PC with at least 1 available USB port
  • The PC Controller software (see the installation file in the Attachments section on the right to download)
  • Your Zooz device and an OTA firmware file received from our team (Not sure if your device can be updated or if you're on the latest firmware? Click here and ask!)

How to update your device if it hasn't been added to your hub yet:

  1. Insert the Z-Wave USB stick to a USB port on your computer
  2. Start the PC Controller software
  3. Click on Settings (the gear icon in the top right corner) 
  4. Check the recognized USB controller on the list in the dialog window. If there's nothing there, click DETECT and then REFRESH. If the USB stick still doesn't show up, you may need to install special drivers so please contact the manufacturer of the device for instructions.
  5. Click on Network Management 
  6. Click on ADD to enroll the controller in inclusion mode, then activate your Z-Wave device the same way you did when adding it to your hub (Not sure how to do that? Click here and ask us!) 
  7. Once the device is successfully included, please select and check it in the dialog window on the left. Then click on the OTA firmware icon (arrow pointing up) in the side menu: 
  8. Wake the Zooz device up if it's battery-powered (Not sure how to do that? Click here and ask us!), then select and check it in the new dialog window. You need to be able to see the current firmware version displayed in the upper part of the dialog window. The click on GET
  9. The folder icon will become active - click on it and locate the OTA firmware file, select, and open it.
  10. Once the name of the file name appears next to the folder icon, click on UPDATE and wait for the process to be completed. Progress bar will display on the bottom of the screen, followed by a "Success" or "Completed" message. 
  11. Go back to main menu and click on Network Management again.
  12. Click on REMOVE to exclude your Z-Wave devices the same way you did when removing it from your hub (Not sure how to do that? Click here and ask us!)
  13. Add the Zooz device back to your hub.

How to update your device if it's already added to your hub (so you don't need to exclude it):

  1. Insert the Z-Wave USB stick to a USB port on your computer
  2. Start the PC Controller software
  3. Click on Settings (the gear icon in the top right corner) 
  4. Check the recognized USB controller on the list in the dialog window. If there's nothing there, click DETECT and then REFRESH. If the USB stick still doesn't show up, you may need to install special drivers so please contact the manufacturer of the device for instructions.
  5. Click on Network Management 
  6. Initiate inclusion on your hub (on SmartThings click on Add Device > Scan) and then click on the Classic Learn Mode in the PC Controller's Network Management view to add the Z-Wave stick to your hub as a secondary controller and gain access to all of your network's devices in the PC Controller view. (Skip this step if you're using your network's existing Z-Wave stick, it will display all of the devices right away).
  7. Select and check the device you want to update from the dialog window on the left. Go by the Node ID assigned to the device by your hub, you can find it in the advanced settings for the device in your hub's interface (on SmartThings, get it from the device view in the IDE portal). Then click on the OTA firmware icon (arrow pointing up) in the side menu: 
  8. Wake the Zooz device up if it's battery-powered (Not sure how to do that? Click here and ask us!), then select and check it in the new dialog window. You need to be able to see the current firmware version displayed in the upper part of the dialog window. The click on GET
  9. The folder icon will become active - click on it and locate the OTA firmware file, select, and open it.
  10. Once the name of the file name appears next to the folder icon, click on UPDATE and wait for the process to be completed. Progress bar will display on the bottom of the screen, followed by a "Success" or "Completed" message. 
  11. Go back to main menu and click on Network Management again.
  12. Initiate exclusion on your hub (or select the Controller from the device list in your hub's interface and click to Delete it), then click on the Classic Learn Mode on the PC Controller's Network Management view just like when you were adding the Z-Wave stick to your hub. This will remove the Z-Wave stick from your hub (skip this step if using your existing network's Z-Wave stick in open source set-ups like Home Assistant).

As usual, if you come across any issues during the process, feel free to reach out to our team, we're here to help!

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  • 12-Nov-2019
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