My ZEN20 Power Strip is Offline in HomeSeer
On/off status not displaying properly, scenes failing to run or reports not being received? This can point to a connectivity issue between the ZEN20 and your HomeSeer hub. Check out the troubleshooting steps below if your ZEN20 Power Strip is unavailable, shows as offline, or is unresponsive to commands via HomeSeer.…
How to Add the ZEN20 Power Strip to HomeSeer
Start by verifying that your ZEN20 Power Strip is properly powered and check that it's functioning manually. Once complete, it's time to add it to your HomeSeer network. This inclusion will enable you to control your ZEN20 remotely and incorporate it into your home automation system. Zooz products work best with the…
How to Access Advanced Settings for My ZEN20 Power Strip on Z-Box
No configuration issues here! The ZEN20 will be recognized and configured correctly by the Z-Box out of the box, without a need for any custom drivers or special device handlers. Here is how you can access and change all of the advanced settings and parameters for your ZEN20 Power Strip on the Z-Box Hub. Current…
My ZEN20 Power Strip Shows No Connection on My Z-Box Hub
Getting a "No Connection" message about the ZEN20 Power Strip on your Z-Box Hub? We can help! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no …
How to Add Your ZEN20 Power Strip to Z-Box
The ZEN20 Power Strip will be recognized correctly on the Z-Box, out of the box. No need to install any custom drivers! Just plug in the device, then follow the steps below to add the device to your Z-Box hub. You can add a new device via the web interface, or the mobile app. Check out the simple inclusion instructio…
Can't Add My ZEN20 Power Strip to My Z-Box Hub
Trouble with including your ZEN20 Power Strip to the Z-Box? Let's start simple: give the exclusion process a try! The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think…
How to Access Advanced Settings for ZEN20 Power Strip on Home Assistant
Looking to customize your ZEN20 Power Strip in Home Assistant? The ZEN20 is fully integrated with the latest JS integration of Home Assistant . If you aren't on the JS integration yet, Home Assistant currently recommends handling Z-Wave devices through the new Z-Wave JS integration since all others have essential…
Can't Add My ZEN20 Power Strip to Hubitat
If you’ve given the inclusion process a few tries with no success, then exclusion is the next step. The process will act as a different type of reset that will help with any pairing or configuration difficulties. Once the ZEN20 is successfully removed (Hubitat will send a confirmation), it will be able to join your …
My Power Strip ZEN20 is Unresponsive to Home Assistant
Can your Power Strip be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Power Strip is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, th…
Can't Add My Power Strip ZEN20 to Home Assistant
If you're having issues including your Power Strip to Home Assistant, exclusion is the first thing to try: Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how to do it: * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Co…
