### Let's check which SmartThings app you're using first. At the time of writing (October 2018), there are two SmartThings apps to choose from - SmartThings Classic and the newer app. SmartThings is currently updating their platform and transitioning between the two apps. You'll need to add the sensor's [custom device...

• ZSE40 & SmartThings
• 31-Oct-2018
• 3229

### If you're having issues pairing your Smart Plug with SmartThings, there are two things you should try first: ** ** First off, make sure you're using the **SmartThings Classic** app, and not the newest SmartThings app. SmartThings has been updating their platform and is currently transitioning between the two apps...

• ZEN06 & SmartThings
• 08-Jun-2018
• 2335

### Before excluding the switch (our go-to inclusion troubleshoot move), check which SmartThings app you're using. SmartThings is in the process of updating their platform and transitioning from Classic to the newer app. While the new app is still a work in progress, you'll be able to control the switch remotely once ...

• ZEN23 VER. 2.0 & SmartThings
• 12-Apr-2019
• 1961

### Inclusion issues are common in the world of Z-Wave, but they're usually easy to solve. ** ** Before anything, double check that you're using the correct version of the SmartThings app. The **SmartThings Classic** app is the one you want, not the newest SmartThings app. SmartThings is in the process of updating th...

• ZEN15 & SmartThings
• 21-Aug-2018
• 1840

### Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. But before that, check if you're using the **SmartThings Classic app** or the **newer SmartThings app**. As of October 2018, you'll need the Classic app to properly include and exclude the Power Strip. Give exclusion a try if y...

• ZEN20 VER. 2.0 & SmartThings
• 22-Oct-2018
• 1609

### Inclusion issues are pretty common among smart devices. Here's what to try first: Exclusion is a kind of soft reset that can helps with a variety of inclusion and configuration issues. Devices don't need to be included properly to be able to be excluded. But before that, check if you're using the **SmartThings Cl...

• ZEN21 & SmartThings
• 12-Apr-2019
• 1454

### Exclusion can help with a variety of inclusion and configuration issues. Think of it as a soft reset. Even if the 4-in-1 Sensor hasn't been included to your hub, you can still exclude the device. Give this a try especially if you're having issues including your sensor: 1. Bring the sensor within 3 feet of your Z-...

• ZSE40 & Your Z-Wave System
• 09-Jul-2018
• 1348

### Exclusion should be your go-to move anytime you have trouble adding any Z-Wave device. But before that, check if you're using the **SmartThings Classic app** or the **newer SmartThings app, **since SmartThings is transitioning between the two apps as of January 2019. The exclusion process is different for each app...

• ZEN25 & SmartThings
• 17-Jan-2019
• 1289

### Hint: try excluding the device first. Exclusion is a type of soft reset that can help with most inclusion issues. If you're running your VeraLite, [VeraEdge][1], [VeraPlus][2], or [VeraSecure][3] on the latest UI7, try [adding][4] the 4-in-1 Sensor first. If you opted out of the latest firmware update that include...

• ZSE40 & Vera
• 07-Nov-2018
• 1257

### Let's try excluding the sensor first. Exclusion is just like a reset, and can help with a variety of configuration and connectivity issues. Depending on if you're using the **SmartThings Classic app** or the **newer SmartThings app, **the exclusion process looks a little different. Devices don't need to be include...

• ZSE29 & SmartThings
• 30-Nov-2018
• 1246