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Showing articles from ZEN55 tag

There is No LED Activity and My ZEN55 Smoke and Co Detector Bridge is Unresponsive

Is the ZEN55 Smoke and Co Detector Bridge installed, but there is no LED activity, and the relay is unresponsive? Please check out the list of troubleshooting steps below. * First, check that you have restored power to the unit at the breaker panel, following the completion of the installation. * Ensure the de…

My ZEN55 DC Signal Sensor Shows Offline in Hubitat

Your ZEN55 DC Signal Sensor is successfully included, but it's showing as “offline" in Hubitat? This is suggestive of a potential range or configuration issue. The easiest place to start is with a Z-Wave Network Repair. You always want to start by ensuring that your Hubitat hub is up to date on its platform version.…

My ZEN55 DC Signal Sensor Shows No Connection on My Z-Box Hub

Does your ZEN55 DC Signal Sensor display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background…

Can't Add My ZEN55 DC Signal Sensor to My Z-Wave System

Unable to include your ZEN55 DC Signal Sensor? It may sound counterintuitive, but the best and simplest resolution is a process called exclusion. Exclusion is another name for "unpairing," "disconnecting," or "removing" a device. This simple process acts as a soft Z-Wave reset that can assist with various configurat…

Can't Add My ZEN55 DC Signal Sensor to SmartThings

Having an issue including your new ZEN55 DC Signal Sensor? Check that you have the lua Edge driver installed for the ZEN55 , to ensure the device will be correctly recognized and configured on SmartThings. Once you have verified that the proper driver is installed, you will want to start by excluding the device bef…

My ZEN55 DC Signal Sensor is Unresponsive to My Z-Wave System

You've successfully installed and included your ZEN55 DC Signal Sensor, but it's offline or unresponsive to Z-Wave commands?  Give the troubleshooting steps below a try! Range is determined by the individual structure of your home and the strength of your mesh network; sometimes, interference like metal, stone, or c…

How to Access Advanced Settings for My ZEN55 DC Signal Sensor on Z-Box

No configuration issues here! The ZEN55 DC Signal Sensor will be recognized and configured correctly by the Z-Box. Accessing and customizing the advanced settings is fast and simple. Follow the steps below to customize your ZEN55 on the Z-Box Hub. To access and configure any advanced settings, you need to be logge…

Can't Add My ZEN55 DC Signal Sensor to My Z-Box Hub

Having trouble including your ZEN55 to the Z-Box? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the …

How Do I Perform Hard Reset on My ZEN55 DC Signal Sensor

Unexpected issues with the ZEN55? If you've tried exclusion, but are still having issues, try a factory reset. A factory reset will restore the ZEN55 to factory settings and remove it from your hub. When to perform a factory reset: * You have tried to exclude the device from your network and it has not resol…

My ZEN55 DC Signal Sensor Shows Offline in SmartThings

Struggling with connectivity issues? Your ZEN55 DC Signal Sensor is included to SmartThings but it's showing offline? Let's rule out any potential range or connectivity issues first. The best place to start is with the Network Repair feature in the SmartThings app to help refresh your mesh network connections. The r…

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