Can't Add My ZEN34 Remote Switch to My Z-Box Hub
The quickest way to resolve any inclusion issues is with a hub-based reset, also known as exclusion. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip set…
Can't Add My ZEN51 Dry Contact Relay to My Z-Box Hub
Issues including your ZEN51 Dry Contact Relay to the Z-Box Hub? Exclusion is the easiest resolution! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub…
Can't Add My ZEN71 On/Off Switch to My Z-Box Hub
Does your ZEN71 Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues. If your ZEN71 has never been included to any hub, you'll want to factory reset the device first. HOW TO FACTORY RESET THE ZEN71 * Press and hold the lower paddle …
How to Add Your ZSE11 Q Sensor to the Z-Box Hub
The ZSE11 Q Sensor will be recognized correctly on the Z-Box right out of the box. Simply power the device by battery OR USB (never both!) and follow the steps below to include the sensor to your Z-Box Hub. You can add the sensor using the Z-Box web interface or the Z-Box Hub mobile app, and we've included instructio…
How to Access Advanced Settings for My ZEN05 Outdoor Smart Plug on Z-Box
The ZEN05 Outdoor Smart Plug will be recognized and configured correctly by the Z-Box with all advanced settings displayed; no need for custom drivers! Accessing and customizing the advanced settings is quick and easy. Simply follow the steps below to customize your ZEN05 on the Z-Box Hub. To access and configure …
My ZEN15 Power Switch Shows No Connection on My Z-Box Hub
Is your ZEN15 Power Switch plugged in and successfully included to your Z-Box Hub, but displaying "No Connection"? We've got you covered with the steps below! There is no need for a command to refresh the network/repair the mesh since the Z-Box automatically refreshes the network and rebuilds the mesh in the backgro…
How to Access Advanced Settings for My ZSE43 Tilt | Shock XS on the Z-Box
It's never been easier! The ZSE43 Tilt | Shock Sensor will be recognized and configured correctly by the Z-Box, with all advanced settings easily accessible. Customizing the advanced settings is simple; just follow the steps below to customize your ZSE43 on the Z-Box Hub. All About Advanced Settings The terminology…
How to Add Your ZSE44 Temperature | Humidity XS Sensor to the Z-Box Hub
The ZSE44 Temperature | Humidity XS Sensor is fully supported by the Z-Box Hub and will work out of the box, no drivers or custom handlers necessary! You can add the device from the Z-Box web interface or using the Z-Box mobile app. Follow the simple instructions for either method described below. If you're running …
How to Access Advanced Settings for My ZEN52 Double Relay on Z-Box
Configuration is simple with the Z-Box! The ZEN52 Double Relay will be recognized and configured correctly out of the box. Simply follow the steps below to access and customize the advanced settings. All About Advanced Settings The terminology for advanced settings varies depending on your Z-Wave hub. For instance,…
Can't Add My ZSE42 Water Leak XS Sensor to My Z-Box Hub
Troubles including your new ZSE42 Water Leak XS Sensor? No worries, simply give the exclusion process a try! It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simpl…
