Is your ZEN73 On/Off Toggle Switch showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs curren…
Switch still working manually but is unavailable, shows as offline, or is unresponsive to commands via HomeSeer? Try the troubleshooting steps below to resolve the issue. When connected to the hub through the standard Z-Wave mesh, the ZEN73 Toggle Switch has a range of up to 200 feet (line of sight) and up to 1 mile…
Once you've successfully installed and manually tested your ZEN73 On/Off Switch, the next step is to integrate it into your HomeSeer network. By doing so, you'll be able to automate and remotely control the switch. Follow these steps to effortlessly add your ZEN73 to HomeSeer and elevate your home automation experien…
If you're having trouble adding your ZEN73 On/Off Switch to HomeSeer, exclusion is the first thing to try. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN73 to HomeSeer or another Z-Wave network before. Here are the steps for excluding the ZEN73 Switch in HomeSeer: *…
ZEN73 On/Off Switch not entering inclusion mode? Give exclusion a try! It may seem counter-intuitive, but the simplest way to resolve inclusion or configuration issues is by excluding the device first. Exclusion can be done at any time, even if a device has never been included to the hub and is not currently include…
Quickly and easily view, edit, and customize any of the advanced parameters for your ZEN73 Smart Switch in the WEB UI of your Z-Box Hub. Personalize your device quickly to make it work for your needs. Start by logging into your Z-Box Hub locally in the WEB UI with your computer connected to the same Wi-Fi network …
The ZEN73 Toggle Switch will be recognized by the hub out of the box, no need for any custom drivers, as it is fully integrated with the Z-Box Hub. Follow the steps below to add the switch to your system. We recommend using the WEB UI when adding Z-Wave devices to your Z-Box Hub, but for your convenience, we have …
If your switch works well manually but Z-Wave control isn't there, it may be a connectivity or range issue. The ZEN73 Switch has range of up to 500 feet (line of sight). However, range can be shortened by interferences like metal elements, large furniture, and thick walls. Ultimately range is determined by the speci…
You've verified that your switch is wired up and working at 100% manually. Now let's include it to your Z-Wave system: We call it "inclusion" but it goes by many names. Inclusion is just the process of adding or pairing a device to your Z-Wave system. We mention this since different brands will use different words f…
Let's start by excluding the switch from your system. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded. Here's how to do it: 1. Bring your Z-Wave hub as close to the switch as possible 2. Put your Z-Wave controller into exclusion mode 3. Toggle t…