You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button
Home > Smart Relays > ZEN51 Dry Contact Relay > ZEN51 & Your Z-Wave System > My ZEN51 Dry Contact Relay is Unresponsive to My Z-Wave System
My ZEN51 Dry Contact Relay is Unresponsive to My Z-Wave System
print icon

If your ZEN51 Dry Contact Relay goes offline or is unresponsive to Z-Wave commands, try the steps listed below:

Sometimes, interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're seeing connectivity issues with your relay, here are several things to try:


1. If there's a way to refresh your Z-Wave network, start with this. A refresh or a heal will help configure your network and allow your hub to find the most effective communication route to the relay. 


2. Try excluding and re-including the relay directly from the installation location. Potentially, the hub hasn't found the most efficient communication route to the device. Occasionally, this happens when you include a device near the hub and then move it away to be installed.


3. Try bringing the relay and the hub closer together, then exclude it and re-include it from the new spot. If the device is added, stays connected, and is responsive to remote commands, it's possible the initial location was out of the hub's range, or there are too many interferences in that area.


Please don't hesitate to reach out to our team with any questions!

0 out of 0 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
scroll to top icon