How to Factory Reset the ZEN78 High Power Relay
Some ZEN78 High Power Relay configuration issues can be resolved by a factory reset.
When to perform a factory reset:
- You have tried to exclude the relay from your network, or
- It is unresponsive to manual and Z-Wave control
A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.
Factory Reset Process
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Ensure the relay is powered on
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Click the Z-Wave button once and immediately after, press and hold the button for 20 seconds.
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The LED indicator will flash for 20 seconds and turn solid red for 2 seconds to indicate successful reset. All previously recorded activity and custom settings will be erased from the device’s memory
After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing.
If your ZEN78 is having trouble being reset, or if you're still experiencing issues after the reset, please reach out to our support.
