Having issues with your stick? Looking to clear the device and restore it to factory settings? 

If there doesn't seem to be away to factory reset the Z-Stick using your system's interface, you can do that with the help of the software mentioned in the below article:

http://www.support.getzooz.com/kb/article/253-how-to-perform-an-ota-firmware-update-on-zooz-devices/

You'll need to add the Z-Stick to the PC Controller software (steps 1-5 in the article) and then in the Network Management view of the software, you'll see a button on the right hand site that says "Reset" - this will reset the stick.

If you want to backup your current network prior to resetting the stick, we use the PC controller's built-in back up tool, which allows you to back up all settings on the hard drive or any other location and then retrieve it using the same method. 

Please let us know if you have any questions!