Let's start by excluding the switch from your system.
It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to excluded.
Here's how to do it:
1. Bring your Z-Wave hub as close to the switch as possible
2. Put your Z-Wave controller into exclusion mode
3. Toggle the switch DOWN 3 times quickly to finalize the exclusion process
If that didn't work, it's possible some of the tips below will help:
Start by excluding the device one more time. it's possible the exclusion commands from the first run didn't go through.
If possible, try bringing the hub within direct range of the switch if you were at a large distance the first time. If you have a hand-held secondary controller, this would be the time to bring it out!
Try the inclusion process again, only this time instead of toggling 3 times, toggle the switch 6 or 7 times at least as quickly as possible. This can help make sure the commands are registered correctly.
And if you find that your switch is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity.
After exclusion is completed, give inclusion another try to see if that helped the issue.
If you've tried all the above with no luck, let us know! Our team is ready to help.