Let's try excluding the device first. 

"Exclusion" is the general term we use for removing or unpairing a device from your system. Different hubs and brands will use different words for the same process. It may sound counter-intuitive, but exclusion is just a reset. A device doesn't need to be included to your system to be able to be excluded.

Here's how to do it: 

1. Bring your Z-Wave hub as close to the switch as possible
2. Put your Z-Wave hub into exclusion mode
3. While the hub is searching for a device, tap the LOWER paddle on the dimmer 3 times quickly to finalize the exclusion process
4. Your hub should confirm that a device has been excluded

If that didn't work, it's possible some of the tips below will help:

• Try excluding the switch one more time. It's possible that the exclusion commands didn't go through initially.
• Try the inclusion process again, only this time instead of tapping 3 times, tap the upper paddle 4-5 times as quickly as possible. This can help make sure the commands are registered correctly.
• If you have a hand-held secondary controller, try bringing it closer to the switch and using it to include the Double Switch. 
• Try adding a Z-Wave signal repeater (any non-battery powered Z-Wave device) between the Double Switch and hub to see if that helps communication. 
• And if you find that your Double Switch is connected but it's not responded to remote commands, check out these tips for troubleshooting connectivity. 

If you've tried all the above with no luck, let us know! We're here to help.