My ZEN16 Multirelay Shows "Can't Detect Device" in Vera
## A "Can't Detect Device" error suggests a range or connectivity issue. If the ZEN16 displays as "can't detect device" in your Vera app, try to resolve the issue by using **Update Neighbor Nodes. **This is a helpful feature in Vera's interface that allows you to refresh the connections between hub and the devices an…
Can't Add My ZEN16 Multirelay to My Z-Wave System
## Your ZEN16 won't include to your Z-Wave system? Start with exclusion! Exclusion is like a soft reset for the Multirelay; it can help with a variety of inclusion and configuration issues and can even be done without the device ever being included to your hub! Here are the steps to exclude the ZEN16: 1. Make sur…
How to Use the ZEN16 MultiRelay as a Universal Remote Control
### You can automate your standard garage door keypad or a Liftmaster remote control to trigger Z-Wave events with the ZEN16 MultiRelay. Switch loads connected directly to the ZEN16 with your wireless inputs or use the signal to trigger other connected devices in your network with a click from your hand- held remote. …
My ZEN16 Multirelay is Unresponsive to My Z-Wave System
## Is your Multirelay not responding to Z-Wave commands? It may be out of range or experiencing interference. The ZEN16 has a range of up to 150 feet (line of sight). Please remember, the range is determined by the specific structure of your home and the strength of your mesh network. Interferences like large furnitu…
How to Access Advanced Settings for ZEN16 Multirelay on Home Assistant
## You can customize the ZEN16 in a variety of ways through the advanced settings! The ZEN16 is integrated with the latest [JS integration of Home Assistant][1], which means you should have access to all of the advanced settings once you have successfully included the Multirelay. If you aren't on the JS integration y…
How to Add Your ZEN16 Multirelay to Your Z-Wave System
## Start by wiring up your ZEN16 Multirelay, then you're ready to include it to your Z-Wave system! Referred to as pairing or adding, inclusion is how you connect your ZEN16 to your Z-Wave system. Here are the steps for including your ZEN16 Multirelay: 1. Make sure that the unit is powered by a proper 12-24 V or …
How to Add Z-Wave to Your Fireplace Switch
## Looking for the best way to automate your gas fireplace? ### So many relays, so many choices! We're here to help simplify your decision. For gas fireplace installations, we recommend the ZEN16 or the ZEN17 over the ZEN51/52. Both the [ZEN16 MultiRelay][1] and the [ZEN17 Universal Relay][2] are installed at the fi…
How to Use the ZEN16 MultiRelay to Control a Gas Fireplace
## Are you looking to add Z-Wave control to your gas fireplace? If you already have a standard switch in place, you can easily automate your gas fireplace with the ZEN16 MultiRelay. ### Stay cozy throughout the entire year while experiencing the highest level of convenience. Sit back, relax, and turn on your gas fire…
Why is My ZEN16 MultiRelay Not Recognized by Wink?
## Unfortunately, Wink doesn't provide blanket compatibility for all multi- channel devices. The MultiRelay shows up as a single device in Wink so it only allows you to control all of the 3 relays at the same time. Individual control of the relays is not possible through Wink's sytem. If you were planning on using th…
My ZEN16 MultiRelay Shows Offline in Hubitat
### If your ZEN16 is showing "offline" in Hubitat, this could indicate an issue with range or configuration. Here's what to try first: Check first that your Hubitat platform version is up-to-date. If it is, then you can use **r****epair Z-Wave, **which is a feature that refreshes your mesh network's connections. Here…
