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Showing articles from ZEN16 tag

Can't Add My ZEN16 MultiRelay to HomeSeer

If you're having trouble adding your ZEN16 MultiRelay to HomeSeer, you may need to try exclusion first. Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your ZEN16 Relay or the unit not properly…

My ZEN16 MultiRelay is Offline in HomeSeer

Experiencing connectivity issues between the ZEN16 and your HomeSeer hub? Try these troubleshooting steps if your ZEN16 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub through the standard Z-Wave mesh, the ZEN16 Relay has a range of up to 150 feet (line of sig…

How to Add the ZEN16 MultiRelay to HomeSeer

After you've properly powered your ZEN16 MultiRelay and confirmed it's functioning manually, it's time to add it to your HomeSeer network. This inclusion will enable you to control your ZEN16 relay remotely and incorporate it into your home automation system. Zooz products are officially integrated with the Z-Wave P…

How to Separate the Sw Inputs from the Relay Outputs on the ZEN16 700 VER 2.0

The new ZEN16 700 VER 2.0 comes with some additional functionality not available on the previous hardware VER 1.0. Based on your valuable feedback, we've refined the ZEN16 to offer a distinct advantage: separating Sw inputs from Relay outputs, unlocking boundless opportunities. You can now utilize the relay outputs …

My ZEN16 MultiRelay Shows No Connection on My Z-Box Hub

Does your ZEN16 MultiRelay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unli…

Can't Add My ZEN16 MultiRelay to My Z-Box Hub

ZEN16 not entering inclusion mode? The best way to resolve any inclusion issue is with exclusion! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think of exclusion is as a hub-based reset. How to exclude the ZEN16 from your Z-Box Hub: * From the sidebar na…

How to Access Advanced Settings for the ZEN16 MultiRelay on Z-Box

Accessing the advanced settings is simple and intuitive on the Z-Box Hub. Simply follow the steps below to start customizing your device! At the moment, you can make changes to advanced settings for Z-Wave devices in the WEB UI only so please make sure you're logged in to your Z-Box Hub and connected to the same W…

How to Add Your ZEN16 MultiRelay to the Z-Box Hub

With full support by Z-Box out of the box, it's quick and easy to add your ZEN16 MultiRelay to the Z-Box Hub and have fun customizing your device. We recommend adding your Z-Wave devices to your Z-Box Hub from the WEB UI but for your convenience, we also created instructions for the mobile app below, just scroll d…

When Can I Use the ZEN16 MultiRelay

We challenge you to find more bang for your buck! The Zooz ZEN16 MultiRelay combines 3 dry contact inputs and 3 dry contact outputs, making it one of the most versatile smart home devices out there so you can cut down on hardware and stay on budget. From garage doors and gas fireplaces to sprinkler systems, pool pum…

My ZEN16 Multirelay Shows "Can't Detect Device" in Vera

A "Can't Detect Device" error suggests a range or connectivity issue. If the ZEN16 displays as "can't detect device" in your Vera app, try to resolve the issue by using  Update Neighbor Nodes.  This is a helpful feature in Vera's interface that allows you to refresh the connections between hub and the devices and sh…

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