Can't Add My ZSE41 Open | Close XS Sensor to Home Assistant
If you're having trouble including your ZSE41 Open | Close Sensor to Home Assistant, begin by excluding the sensor. Your device can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues. 800 series only: Exclusion befor…
My Power Switch ZEN15 is Unresponsive to Home Assistant
Can your Power Switch be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Power Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, …
My ZEN32 Scene Controller Shows Offline in Home Assistant
If you were able to include the ZEN32 Scene Controller, but it's not responding to Z-Wave commands, it could be experiencing a range or connectivity issue. While the ZEN32 uses the latest Z-Wave chip and has a range of up to 500 feet line of sight (between the hub and nearest non-battery powered Z-Wave device), it c…
Can't Add My Outdoor Motion Sensor ZSE29 to Home Assistant
This is product is discontinued and replaced with ZSE70 . What does that mean? If you're having issues including your Outdoor Motion Sensor to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft Z-Wave reset. A device doesn't need to be included first to be able to excluded. Here's how t…
My ZSE11 Q Sensor Shows Offline in Home Assistant
If your ZSE11 is included to Home Assistant but it's not updating regularly and/or unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. The Q Sensor has a range of up to 100 feet (line of sight). Even so, the range is d…
My S2 Motion Sensor ZSE18 is Unresponsive to Home Assistant
You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your S2 Motion Sensor is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick wal…
Can't Add My ZEN26 On/Off Switch to Home Assistant
If you're having issues including your switch to Home Assistant, exclusion is the first thing to try. Exclusion is just a soft reset. A device doesn't need to be included first to be able to excluded: * In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure * Click on Remove Devic…
How to Access Advanced Settings for the ZEN15 Power Switch on Home Assistant
Want to adjust the advanced settings for your ZEN15 Power Switch in Home Assistant? The ZEN15 is integrated with the latest JS integration of Home Assistant . If you aren't on the JS integration yet, Home Assistant currently recommends handling Z-Wave devices through the new Z-Wave JS integration since all others…
How to Change the Advanced Settings for Your ZEN52 Double Relay in Home Assistant
Adjust the advanced settings for the ZEN52 Double Relay to suit your installation! The ZEN52 Double Relay is integrated with the latest JS integration of Home Assistant , so that once included, you should have access to all of its advanced settings. If you aren't on the JS integration yet, Home Assistant currently …
Can't Add My ZAC36 Valve Actuator to Home Assistant
Exclusion can be a helpful troubleshooting step if your ZAC36 is having issues pairing to your Home Assistant hub. The process acts as a soft reset to help with any configuration or inclusion issues. You can exclude the ZAC36, and any Z-Wave device, even if it hasn't been added to the network before. 800 series o…
