Can't Add My ZEN58 Low Voltage XS Relay to SmartThings
Having trouble including your ZEN58 Low Voltage XS Relay? Excluding the device may help. Even if your ZEN58 was never initially added to SmartThings, exclusion acts as a soft reset. It can help with a variety of configuration and inclusion issues. Here are the steps for exclusion from the SmartThings app: *…
My ZEN58 Low Voltage XS Relay Shows No Connection on My Z-Box Hub
Does your ZEN58 Low Voltage XS Relay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the backgr…
Can't Add My ZEN58 Low Voltage XS Relay to My Z-Wave Hub
Will the ZEN58 Low Voltage XS Relay not include to your hub? Let's begin by excluding the unit. Exclusion is known by many names: unpairing, disconnecting, or removing are all ways to refer to exclusion. This acts as a soft reset that can assist with a variety of configuration or connectivity issues. The ZEN58 doesn…
My ZEN58 Low Voltage XS Relay Shows Offline in My Z-Wave Hub
Does the ZEN58 Low Voltage XS Relay go offline, or is it unresponsive to Z-Wave commands? Please try the steps listed below: Interferences like metal elements and thick walls can affect the sensor's range. Range is determined by the individual structure of your home and the strength of your mesh network. If you're s…
My ZEN58 Low Voltage XS Relay Shows No Connection on SmartThings
If your ZEN58 Low Voltage XS Relay is successfully included but shows offline, it may be a range or connectivity issue. Using the Network Repair feature in the SmartThings app can refresh your mesh network's connections. Network Repair Steps for Network Repair below: * Open your SmartThings app and locate your S…
How To Use the ZEN58 Low Voltage XS Relay With an Alarm Panel
Many alarm control panels already provide everything needed to integrate smart control and monitoring and the ZEN58 is designed to take advantage of that. In this setup, the ZEN58 is powered directly from the alarm panel’s auxiliary 12 V or 24 V DC output and uses the panel’s dry contact relay outputs to detect even…
Can't Add My ZEN58 Low Voltage XS Relay to My Z-Box Hub
Inclusion issue with your ZEN58 Low Voltage XS Relay? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to …
How to Access Advanced Settings for My ZEN58 Low Voltage XS Relay on Z-Box
Configuration is simple with the Z-Box! The ZEN58 Low Voltage XS Relay will be recognized and configured correctly out of the box. Simply follow the steps below to access and customize the advanced settings. To access and configure any advanced settings, you need to be logged in locally to your Z-Box hub and connect…
Can't Add My ZEN58 Low Voltage XS Relay to Hubitat
Trouble including the ZEN58 to Hubitat? Exclusion is the best place to start; it's simply a soft reset that prepares your device for inclusion. This can be done even if the relay was never connected to your hub. ZEN58 Exclusion Steps * Open Hubitat in your Internet browser * Go to Devices * Click on + Add D…
My ZEN58 Low Voltage XS Relay Shows Offline in HomeSeer
If your ZEN58 is successfully included to your HomeSeer network, but is unresponsive to commands or shows as offline, you may need to try healing the network. Interferences like large furniture, thick walls, or metal elements can shorten Z-Wave range. The given range for your network is determined by the specific st…
