My ZEN32 Scene Controller Shows Offline in Vera
## ZEN32 not responding to Z-Wave commands? It could be a range or connectivity issue. The next best step after successfully including your Scene Controller is to refresh the connections in your mesh network. You can do this in Vera with a helpful feature called **Update Neighbor Nodes.** It will help Vera find the m…
Can't Add My ZEN32 Scene Controller to Vera
## If your ZEN32 has trouble being added to Vera, then exclusion is the next thing to try. You'll want to follow the inclusion steps one more time: 1. Select the **Devices** tab in your Vera app. Then click on the gray "**+ Add Device**" button 2. Choose **Generic Z-Wave Device** from the device list 3. **Clic…
My ZEN32 Scene Controller Works Manually but the Blue LED Indicator is Off
## By default, the LED indicators on the ZEN32 buttons will be off when they are on, and on when the buttons are off. If you're not seeing the LEDs light up at all, but still able to control any load that is connected to the relay or programmed to the buttons, then it's possible you'll need to change some settings. …
My ZEN32 Scene Controller Shows Offline in Hubitat
## If your ZEN32 Scene Controller is connected, but shows as offline in Hubitat, or isn't responding to commands, then there could be a range or configuration issue. In order to fix the issue, you can try to repair the Z-Wave network. You’ll want to check that you have the latest version of Hubitat and the latest fir…
Can't Add My ZEN32 Scene Controller to Hubitat
## Inclusion doesn't always work on the first try - if that's the case with your ZEN32 Scene Controller, you should try excluding it! You can remove the ZEN32 on the Hubitat app, even if it was never successfully included - the app should confirm an unknown device was removed. Just make sure you have the latest Hubit…
My ZEN32 Scene Controller Shows Offline in Home Assistant
## If you were able to include the ZEN32 Scene Controller, but it's not responding to Z-Wave commands, it could be experiencing a range or connectivity issue. While the ZEN32 uses the latest 700 series Z-Wave chip and has a range of up to 500 feet line of sight (between the hub and nearest non-battery powered Z-Wave …
My ZEN32 Scene Controller Shows Offline in SmartThings
## If your ZEN32 is included to SmartThings, but shows as offline or isn't responding to Z-Wave commands, then it could be out of range or experiencing some kind of connectivity issue. It's possible the hub hasn't found the most efficient route to reach the ZEN32 in it's target location. Network repair can help the h…
My ZEN32 Scene Controller Shows Offline in My Z-Wave System
## If your ZEN32 Scene Controller isn't responding to Z-Wave commands, it could indicate a range or connectivity issue. The Scene Controller has a range of up to 500 feet (line of sight) and uses the latest 700 series Z-Wave chip. Even so, the range is determined by the specific structure of your home and the strengt…
Recommended Accessories for Your ZEN32 Scene Controller
## The ZEN32 Scene Controller is an awesome addition for any smart home! If you're looking to have the ZEN32 match your wall plates, we would recommend getting [Leviton white wall plates][1], commonly found in most hardware stores. The ZEN32 Scene Controller is available in white and light almond. [Find the light al…
How to Access Advanced Settings for My ZEN32 Scene Controller on Vera
## The ZEN32 Scene Controller can be customized in a lot of ways! Change the settings of LED indicator modes, colors, and brightness levels, as well as many other features of your Scene Controller. Check out the [full settings available for the ZEN32 here][1]. **Unfortunately, Vera doesn't currently support the scene…
