You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button
Home > Flood Protection > ZSE42 Water Leak XS Sensor > ZSE42 & Vera > Can't Add My ZSE42 Open | Close XS Sensor to Vera
Can't Add My ZSE42 Open | Close XS Sensor to Vera
print icon

Having trouble including the ZSE42 to Vera? Start by excluding the sensor from your Vera hub. Exclusion acts as a soft reset to help with any set-up issues.

 

Follow the steps below to exclude the ZSE42 Water Leak XS Sensor:

 

  1. Tap the green Retry button in the bottom right corner of the app - this will put Vera into exclusion mode.
  2. Exclude the ZSE42 by pressing the Z-Wave button 3 times as quickly as possible 
  3. The LED indicator should start flashing. A message at the top of the screen in Vera will confirm the device was successfully excluded.
  4. Retry the inclusion process once again - Vera will automatically go back to the inclusion screen once exclusion is finalized. 

 

Let us know if you need any additional help!

Feedback
0 out of 0 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
 
scroll to top icon