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Home > Smart Relays > ZEN51 Dry Contact Relay > ZEN51 & Vera > My ZEN51 Dry Contact Relay Shows Offline in Vera
My ZEN51 Dry Contact Relay Shows Offline in Vera
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Is your ZEN51 Dry Contact Relay failing to respond to Z-Wave commands? It could be a range or connectivity issue.

After ensuring your ZEN51 Dry Contact Relay was included successfully, the next best step is to refresh the connections in your mesh network. Utilize the Update Neighbor Nodes feature in Vera. It will help Vera find the most efficient route to your switch.


Follow these steps for Updating Neighbor Nodes in Vera:

  1. Use a computer to log into and select your hub.
  2. From the Dashboard, select Settings
  3. Select Z-Wave Settings
  4. Click on the Advanced tab
  5. At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.

You can also try excluding and re-including the ZEN51 to ensure Vera finds the most efficient communication route to the device. The exclusion process acts as a soft reset to help with connectivity. 


If you're still having any difficulties, please let us know! We're happy to help! 

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