You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Looking for Z-Box Hub Support? Please click here to access the Z-Box Hub Support Portal.
announcement close button
Home > Smart Relays > ZEN51 Dry Contact Relay > ZEN51 & Hubitat > My ZEN51 Dry Contact Relay Shows Offline in Hubitat
My ZEN51 Dry Contact Relay Shows Offline in Hubitat
print icon

If Hubitat shows your ZEN51 Dry Contact Relay as “offline," it may suggest a range or configuration issue. A Z-Wave Network Repair may be the solution!

Ensure your Hubitat hub is up to date on its platform version. Next, utilize the steps below to run the Z-Wave Repair to refresh your Z-Wave mesh network connections:


  1. Open Hubitat in your Internet browser

  2. Go to Settings

  3. Click on Z-Wave Details

  4. Click on Repair Z-Wave


If it is successfully repaired, you will see a "Z-Wave Network Repair finished" confirmation.  Next, include the ZEN51 to join your Z-Wave network.


You can also try these other troubleshooting tips with your ZEN51relay:


  • You can exclude the relay and reinclude it. This acts as a soft reset to help your relay configure correctly or find a better route to communicate with Hubitat.
  • Another option is to add a non-battery powered Z-Wave device, or a Z-Wave signal repeater, between the hub and relay, if you have one available. This will help improve communication between the two devices. You will need to run another Z-Wave Repair for the additional device to be recognized and used in the communication path with the ZEN51.  


Please contact us if you need additional assistance!

0 out of 0 found this helpful

Have you tried our virtual assistant chatbot? This AI tool can help you find answers from thousands of articles in our Knowledge Base quickly. Find it in the bottom righthand corner of the page.

Need more help? Our friendly team is ready to help you with any questions or concerns you may have about Zooz devices. Click here to submit a support ticket.

Are your devices registered? Extended warranty and firmware access is available for registered Zooz customers. Click here to submit your registration form.

Find the latest Zooz devices and great Z-Wave deals at The Smartest House.
scroll to top icon