Having an issue including your ZSE43 Tilt | Shock XS Sensor? Let's begin by excluding the unit.

Exclusion can also be referred to as "unpairing," "disconnecting," or "removing" a device. It's a type of reset that can assist with a variety of configuration or connectivity issues, so always start here. The ZSE43 doesn't need to be included in your system for it to be exclued successfully.

1. Bring the Sensor within 3 feet of your Z-Wave hub 
2. Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
3. Click the Z-Wave button 3 times quickly
4. Your hub should confirm exclusion and the sensor will disappear from the interface

Once you receive confirmation of exclusion, try adding the device to the system to see if that solves the issue. And if that still doesn't help, try these steps next: 

• Try the exclusion process one more time
• Click the Z-Wave button 4-5 times quickly when adding it, or add it in a non-secure mode
• If you tried excluding/including from the installation location, try it again closer to the hub. If the second try is successful, the original spot may be out of range of the Z-Wave hub.
• It may seem unlikely but check the batteries, and make sure they're positioned properly (especially if you're not seeing LED activity). 

Still having issues? Let us know! We are here to help!