Can your Power Switch be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands:
Your Power Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific structure of your home and the strength of your mesh network.
Rebuild Routes
If you're seeing connectivity issues, we first recommend rebuilding routes for your Home Assistant network. This function refresh the connections between your hub and devices so that the hub can find the most efficient route to each device.
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Settings > Devices and Services > Z-Wave > Cogwheel
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Options (Manage network routes and remove devices) > Discover and assign new routes > Rebuild
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Remember to manually wake all battery powered devices to update routes.
Additional Troubleshooting Steps
If healing the network didn't help get the device back get back online, here are some other things that may help:
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Try excluding and re-including the Power Switch directly from the installation location. Similar to the idea behind healing the network, it's possible that the hub hasn't found the most efficient communication route to the device; exclusion can help revitalize these connections.
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Try moving the Power Switch to a location closer to the hub, making sure to exclude and re-include it from the new spot. If it connects successfully, the previous spot may have been out of range.
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If you have a Z-Wave signal repeater available, try including it in a spot halfway between the Power Switch and hub. A signal repeater is any Z-Wave device that doesn't rely on battery power - switches, relays, smart plugs, or dedicated repeaters. If the issue is caused by interference or range, a signal repeater can help strengthen and stabilize connectivity. After adding the repeater, it's a good idea to rebuild routes for your network once more.
Factory Reset
Just plug the device into a grounded receptacle and press and hold the Z-Wave button for at least 20 seconds. You should see the LED indicator flash orange and then stay solid orange for 2 seconds as indication of successful reset. For devices running firmware 2.30 or higher, this will reset the kWh meter as well.
If none of the above solves the problem, please let us know! We're always here to help.
