If you find the inclusion process isn’t working for your ZSE18, then it’s time to try excluding it.
While it might seem like an odd step to take, the process acts as a soft reset to help with any inclusion or configuration problems. You’ll be able to do this even if the ZSE18 was never added to Hubitat. You’ll want to confirm your Hubitat platform has the latest version installed first. Once you’ve done that, you can use these steps to exclude:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on Discover Devices in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, click the Z-Wave button on the device 3 times as quickly as possible
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The app will indicate when the device is successfully excluded.
After completing the exclusion process, connect your ZSE18 to Hubitat using these steps. Try these tips if your Motion Sensor still won’t add to your hub:
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Perform the exclusion process again. The exclusion commands may not always be recognized on the first go so try them again.
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Go through the inclusion process another time, only this time instead of clicking the Z-Wave button 3 times, click it 4-5 times as quickly as possible.
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If your Motion Sensor is located in a location far away from the hub, it may need a Z-Wave signal repeater (any non-battery powered Z-Wave device) added between it and your Hubitat hub to establish a connection. If you have one, you can also then use a Z-stick or a hand-held secondary controller to connect the ZSE18 to Hubitat.
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Please try these connectivity troubleshoots after you’ve added the Motion Sensor to your network and it doesn’t respond to remote commands from your hub.
If your ZSE18 is still having issues no matter what you attempt, please send us a message so we can help!
