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Home > Light Switches > ZEN31 RGBW Dimmer > ZEN31 & Wink > Why is My ZEN31 RGBW Dimmer Not Recognized by Wink?
Why is My ZEN31 RGBW Dimmer Not Recognized by Wink?
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Unfortunately, Wink doesn't provide blanket compatibility for all multi-channel devices. 

Wink also doesn't support many of the newer Z-Wave Plus devices based on the updated command classes.

 

Here's more about the ZEN31 RGBW Dimmer's compatibility. And if you're looking for a system that's more open and flexible, we'd recommend using your device with a system like SmartThings. 

 

Please let us know if you have any questions about compatibility! Our team is ready to help.

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