The first thing to try is updating neighbor nodes.
This particular error message can indicate a connectivity, range, or configuration issue, so Updating Neighbor Nodes can help.This is a useful feature in your Vera interface that will help Vera find the most efficient route to your Double Switch after you've confirmed that it's working 100% of the time when controlled manually. Here's how to do it:
- Use a computer to log into GetVera.com and select your hub.
- From the Dashboard, select Settings
- Select Z-Wave Settings
- Click on the Advanced tab
- At the bottom of the advanced tab, you'll see a GO button to run the “Update Neighbor Nodes”. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
If that doesn't help, try excluding and re-including the Double Switch from the installation location. Just like Update Neighbor Nodes, it's possible that Vera hasn't found the best route to communicate with the device. Exclusion acts like a reset and may solve the problem.
Another thing to try is adding a Z-Wave signal repeater between the Double Switch and hub (any non-battery powered Z-Wave device - plugs, relays, in-wall switches, or dedicated range extender), since an additional repeater can help with range and interference issues. Be sure to Update Neighbor Nodes again after moving the repeater so that the hub can re-map the new configuration of devices. Adding a signal repeater can especially help if your Double Switch is installed inside a metal switch box. Metal scrambles and shortens Z-Wave signals, so a repeater can give the device an extra "boost" in range.
And while it can be a pain, the last thing to try is to temporarily move the Double Switch or hub closer to each other. After moving either your Vera or Double Switch, remember to exclude and re-include the device again to give them a chance to re-configure. If the error disappears, it may indicate that the original spot had too many interferences around or was simply out of range.
If you're still experiencing issues after trying all the above, let's try to figure it out together.
