Here's what to try if your sensor goes offline or is unresponsive to Z-Wave commands:
Your Outdoor Motion Sensor is a Z-Wave Plus device that has range of 130 feet line of sight. Even so, interferences like metal elements and thick walls can affect the device's range. Ultimately range is determined by the specific structure of your home and the strength of your mesh network. If you're seeing connectivity issues with your sensor, here are several things to try:
1. Make sure that the installation location is within range of your hub by testing it in Test Mode before mounting in its final location. To enter Test Mode, turn the timer and lux knobs all the way to the left. In this mode, the LED indicator will flash every time motion is detected. You can check that you receive alerts every time motion is detected, and that the event triggers your other devices with no issues or delays. Remember to readjust the timer and lux knobs to exit Test Mode. Depending on the results, try choosing a different location for sensor to establish better connectivity.
2. If there's a way to refresh your Z-Wave network, please try refreshing. This will help configure your network and help your hub find the most effective communication route to the sensor.
3. Try excluding and re-including the device directly from the installation location. Similar to the idea behind refreshing the network, it's possible that the hub hasn't found the most efficient communication route to the sensor. This sometimes happens when you include a device near the hub and then move it away to be installed.
4. Try bringing the sensor closer to your hub and exclude it and re-include it from the new spot. If the sensor includes successfully, stays connected, and is responsive to remote commands, it's possible the previous location was out of the hub's range or there are too many interferences in that particular area.
If none of the above solves the problem, please let us know! We're always here to help.